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About the Role

The Resource Center program helps low-income individuals and families access and receive entitlements, benefits, and resources. This role engages through outreach, screens, and assists clients in applying for government benefits and accessing support services.

Responsibilities

• Conduct benefit screenings for low-income individuals and families.
• Assist clients in applying for benefits from local, state, and federal agencies.
• Interview clients to assess social service needs and make appropriate referrals.
• Serve as an advocate for and liaison between clients and community organizations or government agencies.
• Assist clients seeking housing opportunities by helping with applications and referrals.
• Help clients maintain housing through assistance programs and eviction prevention measures.
• Maintain detailed case notes and track outcomes for services rendered.
• Assist with data collection, input, and reporting for weekly, monthly, quarterly, and annual reports.
• Collaborate on outreach efforts to engage tenants.
• Support the coordination of on- and off-site activities, visits, and workshops.
• Assist in organizing events and capacity-building activities for community building.
• Represent the Resource Center at tabling events, Community Board meetings, and other community activities.
• Attend staff meetings, community meetings, case conferences, and training programs.
• Participate in program evaluation and improvement.
• Work collaboratively as a member of an active team in a dynamic program environment.
• Assist in maintaining program office space and assisting visiting clients.
• Collaborate on marketing efforts to engage tenants.

Requirements

• High school diploma required.
• Bilingual English/Spanish required.
• Experience working with low-income populations.
• Knowledge of government benefits.
• Ability to multi-task and work in a fast-paced environment.
• Strong communication skills.
• Team player.
• Proficient in Microsoft Office programs, especially Outlook, Word, and Excel.
• Able to use or learn electronic databases such as Single Stop.
• Occasional lifting of up to 30lbs.
• Frequent walking and standing.

Skills

• Microsoft Office Suite (Outlook, Word, Excel)
• Electronic databases
• Communication
• Multi-tasking
• Teamwork
• Bilingual English/Spanish

Location

• New York, NY

Work Type

• Full Time
• On site

Experience Level

• Based on candidate's number of years experience in the exact or comparable position

Education Level

• High school diploma

Salary/Compensations

• $41,000.00 - $45,000.00

About the Company

• The Goddard Riverside Community Center and the Stanley M. Isaacs Neighborhood Center are established Manhattan community-based agencies supporting approximately 30,000 New Yorkers.
• They are leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City.
• Their mission is to work for a fair and just society where all people have the opportunity to make choices that lead to better lives.
• The Isaacs Center focuses on children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers, operating in East Harlem and Yorkville.
• They aim to deliver impactful, innovative, and intergenerational programs.

Equal Opportunity

• Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.