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About the Role

As a Customer Due Diligence (CDD) Operations Analyst, you will review and manage customer due diligence cases across onboarding, event-driven triggers, and periodic reviews. You will ensure accurate customer information, well-documented decisions, and regulatory compliance while maintaining a high-quality customer experience. This role requires comfort in a fast-paced, evolving environment, sound judgment in ambiguous situations, and adaptability to new workflows, including AI-augmented ones.

Responsibilities

Review onboarding, event-driven, and periodic review CDD cases within agreed SLAs and quality standards.
Collect and assess customer information according to Teya's risk appetite and regulatory requirements.
Make risk-based decisions that are proportionate, documented, and defensible.
Produce clear, complete case documentation, including rationale for edge cases.
Exercise sound judgment on ambiguous cases, escalating only when genuinely needed and articulating reasoning clearly.
Identify patterns or anomalies in casework and proactively raise issues with proposed solutions.
Collaborate with Compliance, Sales, and Customer Support to gather information and resolve queries.
Engage constructively with new tooling and AI-augmented workflows.
Stay updated on AML/KYC regulations, financial crime typologies, and internal policy changes.

Requirements

A minimum of 2 years of experience in a CDD, KYC, or financial crime operations role, ideally within payments, card acquiring, or e-money.
Working knowledge of UK and EU AML/KYC regulations and their application to customer due diligence.
Familiarity with card acquiring, e-money, or banking products and associated financial crime risks.
Strong analytical skills to interpret customer information and risk indicators.
Sound judgment in ambiguous situations, making risk-based decisions without excessive escalation.
Excellent written communication skills for producing structured case notes and decisions.
Highly organised with strong attention to detail and ability to manage caseloads against targets and SLAs.
Strong sense of ownership, following through on tasks and flagging blockers early.
Collaborative team player with good interpersonal skills and a professional approach.

Skills

Customer Due Diligence (CDD)
Know Your Customer (KYC)
Financial Crime Operations
AML/KYC Regulations (UK and EU)
Risk-based decision making
Analytical skills
Written communication
Case management
AI-augmented workflows

Location

Remote

Work Type

Full-time

Experience Level

Minimum 2 years experience

Education Level

AML or KYC qualifications (e.g. ICA or ACAMS), or working towards certification (Desirable)

About the Company

Teya is building a financial platform for local businesses across Europe, offering simple tools, thoughtful design, and real human support.
The company aims to change the financial services landscape for local businesses by providing better tools, support, and simplicity.
Teya values moving fast, quality, attention to detail, great performance, and genuine hospitality.

Equal Opportunity

Teya is an equal opportunity employer committed to creating an inclusive environment.
The company values diversity and believes a diverse team leads to better ideas and outcomes.
Teya is committed to ensuring a fair and accessible recruitment process for all candidates, offering reasonable adjustments as needed.