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About the Role

Pigment is seeking a Customer Marketing Manager to join their Marketing team. This role focuses on transforming customer successes into compelling case studies, testimonials, and public speaking opportunities, fostering genuine partnerships with clients.

Responsibilities

Partner with customers and internal teams to create and share high-fidelity case studies, testimonials, and video stories.
Nurture relationships with strategically important customers to enable public storytelling.
Identify and invite customer speakers for events and webinars.
Connect customers with opportunities for PR, social amplification, analyst surveys, and peer review sites.
Maintain a record of customer interactions and manage internal AI tools for story surfacing.
Support customer marketing metrics and reporting to track reach and impact.
Ensure customers who share their stories receive recognition and thanks.
Drive the sales reference process, fulfilling requests and managing associated tools.

Requirements

Experience in customer marketing, case studies, or advocacy content within B2B tech, or comparable storytelling experience in PR, comms, or content marketing.
Proven track record of turning genuine relationships into public celebrations of success.
Exceptional relationship skills, comfortable engaging with various levels of stakeholders.
Exceptional written and verbal communication skills, with the ability to converse at any level.
Tool-savvy and interested in leveraging AI-assisted tools for workflow scaling.
Patient and strategic approach to nurturing customer relationships.
Focused storyteller with a strong point of view and prioritization discipline.
Team player who brings energy and treats customer interactions as opportunities to build trust.

Skills

Customer Marketing
Case Studies
Advocacy Content
B2B Tech
Storytelling
Public Relations
Communications
Content Marketing
Relationship Building
AI-assisted Tools
Salesforce
Claude
Notion
Deeto

Location

Paris
London
New York
Toronto
San Francisco
Austin
Remote

Work Type

Full-time
Remote-friendly

Experience Level

Individual Contributor

Benefits

Competitive compensation package
Stock options
Medical, dental, & vision insurance coverage
Generous time off
Flexible working hours
Access to high-end equipment and tools
Global team-wide offsites

About the Company

Pigment is an AI-powered business planning and performance management platform designed for agility and scale.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
Industry leaders use Pigment to make informed decisions and navigate scenarios.
The company has over 600 employees across multiple global offices.
Pigment has raised nearly $400M from top-tier investors.
Named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
Company values include taking smart risks, celebrating bold ideas, challenging the status quo, and working as one team.

Equal Opportunity

Pigment is an equal opportunity employer.
We believe diversity is a strength and fosters innovation.
We are committed to enabling everyone to feel included and valued at the workplace.
All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.
Background checks are conducted in accordance with applicable laws and regulations.
Personal data may be processed in accordance with Pigment's HR Data Protection Notice.