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About the Role
Pigment is seeking a Customer Marketing Manager to join their Marketing team. This role focuses on transforming customer successes into compelling case studies, testimonials, and speaker opportunities, fostering genuine partnerships and celebrating customer achievements.
Responsibilities
- Partner with customers and internal teams to create and share high-fidelity case studies, testimonials, and video stories.
- Nurture relationships with strategically important customers to enable public storytelling.
- Identify and invite customer speakers for events and webinars.
- Connect customers with opportunities for PR, social amplification, analyst surveys, and peer review sites.
- Maintain a record of customer collaborations and manage internal AI tools for story surfacing.
- Support customer marketing metrics and reporting to track reach and impact.
- Ensure customers who share their stories receive recognition and thanks.
- Drive the sales reference process, fulfilling requests and managing associated tools.
Requirements
- Experience in customer marketing, case studies, or advocacy content within B2B tech, or comparable storytelling experience in PR, comms, or content marketing.
- Proven track record of turning genuine relationships into public celebrations of success.
- Exceptional relationship-building skills, comfortable engaging with various internal and external stakeholders.
- Exceptional written and verbal communication skills, with the ability to converse at any level.
- Tool-savvy with an interest in leveraging AI-assisted tools.
- Patient and strategic approach to nurturing long-term customer relationships.
- Focused storyteller with a strong point of view and prioritization skills.
- Team player who brings energy and treats customer interactions as opportunities to build trust.
Skills
- Customer Marketing
- Case Studies
- Advocacy Content
- Storytelling
- Public Relations
- Communications
- Content Marketing
- Relationship Building
- Written Communication
- Verbal Communication
- AI Tools
- Salesforce
- Notion
- Deeto
- Claude
- Project Management
Location
- New York
- San Francisco
- Toronto
- Paris
- London
- Austin
Work Type
- Full-time
- Hybrid
Experience Level
- Individual Contributor
Benefits
- Competitive package
- Health insurance with Alan Blue
- Weekly Lunch and Lunch vouchers (Swile card)
- Subscription to Egym Wellpass
- Trust and flexible working hours
- Company offsite
- Brand new offices
- High-end equipment
About the Company
- Pigment is an AI-powered business planning and performance management platform designed for agility and scale.
- The platform connects people, data, and processes to empower teams in strategic planning.
- Founded in 2019, Pigment is a fast-growing global SaaS company.
- Industry leaders use Pigment for informed decision-making.
- The company has over 600 employees across multiple international offices.
- Pigment has raised nearly $400M from top-tier investors.
- Recognized as a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
- Company culture values smart risks, bold ideas, challenging the status quo, and teamwork.
Equal Opportunity
- Pigment is an equal opportunity employer.
- The company believes diversity is a strength and fosters innovation.
- Commitment to ensuring everyone feels included and valued.
- All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws.
- Background checks are conducted in accordance with applicable laws and regulations.
- Information from background checks is treated confidentially.