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About the Role
The House Manager will play an essential role in providing direct support to residents, helping them navigate individualized goals, daily routines, and life skills that promote recovery and independence.
Responsibilities
- Provide individualized resident support through goal setting, progress monitoring, life skills development, and transition planning.
- Oversee daily resident care needs, including routines, ADL support, chores, grocery support, and other program expectations.
- Support residents in building independence through structure, accountability, relational support, and practical coaching.
- Collaborate with the clinical team to align resident support with treatment plans, recovery goals, medication monitoring expectations, and crisis response needs.
- Serve as a key liaison between residents, families, staff, clinical providers, referral sources, and outside treatment teams.
- Maintain regular family communication, including phone check-ins, updates, and support with the clinical parent-coaching process.
- Provide supervision, guidance, training, and support to new dWELL Recovery team members to ensure consistent resident care, documentation, and adherence to program expectations.
- Lead or support community-building activities, weekend programming, recovery-focused engagement, and expanded dWELL services such as transitional living, studio support, and companion services.
- Manage 1–2 program projects by developing workflows, monitoring progress, and supporting ongoing program improvement.
- Participate in staff meetings, leadership meetings, trainings, and regular supervision with the Program Director to support performance goals, team alignment, and professional development.
- Ensure timely completion of required documentation, including case notes, shift reports, daily game plans, medication support documentation, ADL checklists, and apartment checklists.
- Collaborate with the dWELL team to oversee resident schedules, daily program structure, and overall workflow coordination.
- Maintain a clean, organized, and tour-ready environment by conducting regular house walkthroughs, apartment inspections, and move-in readiness checks.
- Oversee supplies, inventory, groceries, resident and community needs, and program-related purchases while maintaining systems to track stock levels and prevent interruptions in daily operations.
Requirements
- Bachelor’s or Master’s degree in a related field.
- Minimum 2 years of experience in behavioral health, addiction treatment, mental health, or a related field.
- Familiarity with trauma-informed care, family-systems approaches, and recovery-oriented service models.
- Strong written and verbal communication skills, with the ability to navigate sensitive conversations with professionalism and empathy.
- Demonstrated ability to manage multiple responsibilities while maintaining a high standard of care.
- Comfort working in a fast-paced, team-oriented environment.
- Valid driver’s license and ability to pass background checks.
- CPR/First Aid certification (or ability to obtain).
- Ability to lift 20–40 lbs occasionally.
- Ability to stand, walk, or respond quickly during emergencies.
- Ability to walk multiple levels of stairs multiple times daily.
- Must be able to complete facility rounds and inspections.
- Must be able to perform extensive standing, walking, and climbing; to lift up to 50 lbs regularly, to transport and stock assigned supplies and materials.
- Must be able to bend, stoop, and climb to reach materials.
Skills
- Goal setting
- Progress monitoring
- Life skills development
- Transition planning
- Resident care
- ADL support
- Chore management
- Grocery support
- Independence building
- Structure
- Accountability
- Relational support
- Practical coaching
- Clinical collaboration
- Treatment plan alignment
- Medication monitoring
- Crisis response
- Family communication
- Team leadership
- Program support
- Supervision
- Guidance
- Training
- Community building
- Documentation
- Operations management
- Facility readiness
- Workflow development
- Project management
- Written communication
- Verbal communication
- Trauma-informed care
- Family-systems approaches
- Recovery-oriented service models
Location
- New York City
Work Type
- Full-time
Experience Level
- Minimum 2 years of experience
Education Level
- Bachelor’s or Master’s degree in a related field
Salary/Compensations
- $60,000 - $70,000
Benefits
- Comprehensive medical, dental, vision
- 401K with up to 3% company match, fully vested after 3 years
- Flexible PTO
- 12 weeks Paid Parental Leave following a full year of service
About the Company
- Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing.
- We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals.
- We are family-owned and operated, offering a close-knit culture that emphasizes teamwork, trust, and a personal connection with every member of our team.
Equal Opportunity
- Dwell is an equal opportunity employer. We consider applicants for all positions on the basis of merit, qualifications and business needs, and without regard to race, color, national origin, religion, sex, gender identity, age, disability, alienage or citizenship status, ancestry, marital status, partnership status, creed, sexual and reproductive health decisions, genetic predisposition or carrier status, sexual orientation, uniformed service or veteran status, familial status, status as a victim of domestic violence or any other status or characteristic protected by applicable federal, state or local laws.