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About the Role

We have an exciting opportunity to join our team in Mulberry's newest store in Battersea, London. To be an Experience Expert you need to create truly memorable experiences for all our customers. You will be imaginative, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and a key contributor to Mulberry.

Responsibilities

Create a welcoming and fun environment for your customers and team.
Deliver an engaging customer experience in your store.
Develop and maintain key customer relationships using instore CRM tools.
Learn and expand your knowledge on our product, brand, services and local events to enhance the customers’ experience.
Share your ideas about the business.
Work as part of a team and nurture relationships with your colleagues.
Deliver operational excellence showing respect and consideration for people, product and your environment.

Requirements

Customer focused.
Confident.
Engaging.
Versatile.
Curious.
In love with fashion!

Skills

Product knowledge
Storytelling
CRM tools
Teamwork

Location

Battersea, London

Work Type

Part-time

Salary/Compensations

Competitive basic salary
Bonus

Benefits

An enviable staff discount and exclusive access to staff sales
Pension Contributions & Life Assurance
Training and opportunities to develop

About the Company

Founded in 1971 in Somerset, England, Mulberry is a global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom.
Our employee values are: Be Bold, Be Open, Be Responsible, Be Imaginative.

Equal Opportunity

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent.
All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.