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About the Role

The Luxury Skincare Advisor is responsible for achieving sales and KPI targets through a customer-first approach, acting as a brand ambassador specializing in luxury skincare. They will contribute to the brand's vision and mission, maintain an inspiring store environment, and ensure full compliance with company policies.

Responsibilities

• Deliver a ‘customer first’ experience exceeding customer expectations.
• Provide unbiased customer advice through exceptional product knowledge.
• Work as a team to ensure a ‘customer first’ experience is delivered consistently.
• Offer expert advice with a focus on luxury skincare brands.
• Go above & beyond in delivering an exceptional level of service for the luxury skincare shopper.
• Build, grow & connect with a loyal customer base, specifically for luxury skincare brands.
• Exceed sales targets and deliver LFL growth along with ATV, AUS and conversion, with a focus on luxury skincare brands.
• Drive growth of luxury skincare brands with a focus on sales and ATV.
• Exceed the company acquisition target for N.dulge.
• Follow all stock handling policies to ensure stock accuracy and minimize stock loss.
• Communicate clearly and concisely with the store team.
• Confidently communicate with external business partners and store visitors.
• Embrace the team effort and take pride in achieving a common goal.
• Be open and supportive of other ideas and opinions, creating an inclusive, welcoming, and approachable store environment.
• Maintain up-to-date product knowledge on luxury skincare and share this knowledge by scheduling training sessions for team members.
• Understand and adhere to all Company loss prevention practices.

Requirements

• Specific interest and passion for luxury skincare.
• Passion for delivering exceptional service.
• Confident in one to one skincare consultations.
• Ability to deliver a ‘customer first’ experience.
• Ability to understand store targets and KPI’s.
• Strong communication skills.
• Leads by example.
• Values honesty and integrity in working relationships.
• Embraces change.
• Flexibility to meet rapidly changing priorities and deadlines.
• Ability to follow direction.
• Passionate about beauty.
• Ability to use own initiative.

Skills

• Skincare consultation
• Sales
• Customer service
• Product knowledge
• Communication
• Teamwork
• Loss prevention

About the Company

• Space NK is a beauty retailer.