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About the Role

Oversee the managed separations and unemployment insurance function for approximately 65+ Unemployment and Human Resource clients to help control their unemployment insurance costs. Provide value-based human resource consulting services and advice to clients via telephone and email on a variety of human resource and employee management topics.

Responsibilities

• Process an average of 50 unemployment insurance claims/questionnaires per week within the claim deadline.
• Review claims/questionnaires and supporting documentation for accuracy and completeness.
• Contact clients to obtain clarification and/or additional information.
• Fill out separation reasons on claim forms.
• Act as a liaison between the Department of Labor and clients regarding all claim issues.
• Obtain additional information from clients within 48 hours as needed by the Department of Labor.
• Provide consultation to clients and helpline members on a variety of HR and employee management issues, especially relating to discipline and terminations.
• Research government regulations and review various HR resources as needed to respond to clients.
• Coordinate unemployment insurance hearings for clients, including reviewing determinations, requesting hearings, reviewing files, discussing cases, preparing for hearings, representing clients, and reviewing hearing files.
• Coordinate the appeals process for clients, including reviewing hearing decisions, discussing cases with clients, writing appeal request letters, requesting transcripts, and writing appeal briefs.
• Perform miscellaneous duties, including reviewing charges against clients' accounts for accuracy, following up on CCC charges, answering incoming calls, and setting up new clients.
• Enter all claims and supporting documentation into Zoho accurately and in a timely manner.
• Contact clients to sign up for unemployment online service account and SIDES.
• Perform daily data entry in ACCESS and file all claims by month.
• Sell additional services to clients, make client visits for client retention, and bring on new clients to increase UI revenue.
• Write, deliver, and follow up on all sales proposals.
• Participate in and network at various professional organizations and trade shows.
• Maintain professional growth, development, and key industry knowledge to stay abreast of changing federal and state employment regulations.

Requirements

• Associate's degree in human resources, industrial relations, business administration, management, or related field.
• Two years of unemployment claims processing and counseling experience.
• Two years of related human resource experience.
• An equivalent amount of education and experience.
• Computer experience using Microsoft Office software and Zoho.
• Excellent organizational, interpersonal, and written communication skills.
• Possession of and ability to maintain a valid driver's license.
• Ability to provide own transportation and occasional travel throughout the Central New York area.
• Ability to multi-task in a fast-paced environment.
• Ability to work additional work hours as needed.
• Ability to operate a multi-line telephone, personal computer, printer, adding machine, facsimile, and photocopier.
• Close mental and visual attention is required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and/or extensive reading.
• Ability to kneel, crouch, reach, sit, stand, push, pull, lift, finger, grasp, talk, hear, and perform repetitive motions.
• Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly.
• Work is performed in an office setting where there is no substantial exposure to adverse environmental conditions.
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Skills

• Human resource consulting
• Employee management
• Unemployment insurance claims processing
• HR and employee management issue consultation
• Government regulation research
• HR resource review
• Sales proposal writing
• Networking
• Computer proficiency
• Word processing
• Spreadsheets
• Generating reports
• Interpersonal skills
• Communication skills
• Writing skills
• Presentation delivery

Location

• Central New York area

Work Type

• Full-time
• Occasional travel

Experience Level

• Depending on Experience

Education Level

• Associate's degree in human resources, industrial relations, business administration, management, or related field

Salary/Compensations

• $22.00 - $23.00

About the Company

• The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.