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About the Role
The Customer Service Engineer is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities for PCs, desktops, laptops, tablets, and printers.
- Provides support to client-identified VIPs.
- Responds to change management requests, including installing new PC equipment and providing end-user desk-side support.
- Performs Install/Move/Add or Change (IMAC) activities.
- Performs all assigned desk-side support activities.
- Displays outstanding technical and professional services skills.
- Meets established customer service satisfaction levels and operational/customer service metrics.
- Proactively communicates with end-users and service desk personnel regarding repair status.
- Understands and follows all documented service operations policies and procedures.
Requirements
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
- Maintain all required OEM Certifications as directed by Management.
- Knowledge of relevant software and hardware systems.
- Understanding of ITIL methodologies.
- A+ certification is desired.
- May require additional customer-specific certifications or training as required.
- Must own a basic repair kit.
Skills
- Excellence in communication and customer-facing skills.
- Strong oral, written, and interpersonal skills.
- Ability to follow instructions and processes with minimal instruction.
- Ability to lift and/or move various computer equipment up to 50 lbs.
Work Type
- Full Time Technician
Experience Level
- Intermediate
Education Level
- Technical school certification
Salary/Compensations
- $20.50/hr
About the Company
- Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients.
- Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.