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About the Role
As a Business Development Associate, you will use your language skills to communicate with clients and colleagues from different countries and cultures. You will provide proactive service and support to our customers, answer their calls and inquiries, troubleshoot their issues, and participate in sales and marketing projects.
Responsibilities
- Proactively service and support contractor/supplier clients
- Conduct training on ISN products via phone, web based and face-to-face meetings
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Handle client account management functions, including invoicing and collections
- Proactively analyze customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
Requirements
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Advanced fluency in French and English (written and verbal) required
- Desire to work in customer service and move into B2B sales within 12-24 months
- Ability to work in office at least 3 days a week
- Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings.
- Employees are required to be in-person during training and at least 3-4 days per week on an ongoing basis.
Skills
- Excellent verbal and written communication skills in French and English
- Customer service orientation
- Passion for helping others
- Desire to work with people and engage in verbal interaction over the phone
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- Diligence for in-depth learning of software programs and new concepts
- Strong retention skills
- Patience for difficult troubleshooting scenarios
Location
- UK
Work Type
- Hybrid
- Full-time
Experience Level
- Entry Level
Education Level
- Bachelor's degree
Salary/Compensations
- $50,000 GBP annually
- Up to $6,875 GBP annual target incentives
- Total annual compensation up to $56,575 GBP
Benefits
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- 4% pension scheme matching
- Long-Term & Short-Term Disability Coverage
- 27 paid personal holidays (pro-rated first year)
- 12 paid holidays
- Monthly cell phone reimbursement
- Monthly reimbursement for Oyster card
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
About the Company
- ISN was established in 2001 and is a global leader in contractor and supplier management.
- We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
- Transparency-One, an ISN Company, enables companies to discover, analyze, and monitor all suppliers, components, and facilities in the entire supply chain.