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About the Role

Performs tasks related to the repair of a variety of client products, including basic, moderately complex, and complex troubleshooting for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues promptly and accurately.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions professionally
• Accept and deliver all service calls within the established service level agreement
• Meet established customer service satisfaction criteria
• Complete all administrative tasks associated with each call
• Complete real-time reporting of all calls
• Follow established policies, guidelines, and documents for service delivery
• Ensure control of assets and inventory through prompt turnaround of parts and equipment
• Report all activity accurately and timely
• Understand and adhere to all Safety policies and guidelines daily
• Other duties may be assigned to meet business needs

Requirements

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance
• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair tool kit

Skills

• Technical troubleshooting
• Customer service
• Communication
• Driving
• Asset and inventory control
• Real-time reporting

Location

• Billerica, MA

Work Type

• Full-time

Experience Level

• 0-2 years of relevant experience

Education Level

• Technical school certification or equivalent

Salary/Compensations

• $18.00/hr with additional incentive for each call closed

About the Company

• Worldwide TechServices is a global leader in delivering technology services and solutions.
• Headquartered in Billerica, MA, we provide infrastructure services and professional services to leading technology providers, outsourcers, and businesses.

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.