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About the Role

The International Player Development Executive is responsible for marketing, evaluating, and maintaining professional relationships with assigned house players, and establishing new business. This position is eligible for an incentive program and will be measured by its contribution to financial growth through relationship marketing of high-worth players. Fluency in Cantonese is required.

Responsibilities

• Ensures the highest level of Customer Service is given to guests at all times.
• Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.
• Increases player core revenue by personal networking and telemarketing.
• Achieves personal and department goals as determined by management.
• Regularly reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
• Resolves problems, questions, or concerns from high worth guests.
• Ensure the safety, security, and confidentiality of high worth players as well as other guests and employees.
• May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
• Actively seeks new players through networking.
• Achieves all assigned Incentive Plan goals.
• Attends all necessary meetings.
• Performs other tasks as assigned.

Requirements

• Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
• Must have a proven track record developing new premium players within a high-volume casino resort.
• Must have an established player following.
• Must have a comprehensive understanding of player tracking systems.
• Must be fully conversant with complimentary guidelines consistent normal industry standards.
• Must be able to perform each of the essential functions satisfactorily.
• Must have proficient computer skills.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents.
• Ability to respond to common inquiries from other Team Members or guests.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to compute complex mathematical calculations.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills.
• Ability to work well under pressure and deadlines.
• Must be able to interact with internal and external guests in a professional manner.
• Employees must be able to work varying schedules to reflect the business needs of the property.

Skills

• Cantonese
• English
• Mandarin/Cantonese, Korean, and/or Vietnamese
• Computer skills
• Decision-making
• Problem-solving

Location

• New York City

Work Type

• Full-time

Experience Level

• Three (3) years' experience in a Casino Marketing capacity in a large-scale gaming operation.

Education Level

• BA/BS in marketing or a related field preferred.

Salary/Compensations

• $73,550 -$118,760

About the Company

• Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences.
• We are looking to hire an enthusiastic and dedicated team of professionals.

Equal Opportunity

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law.
• We welcome the strength of diversity in our workforce.