Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Zip is seeking a customer-facing implementation leader to manage the onboarding and implementation of new enterprise customers. This role involves understanding customer requirements, configuring the product, leading training sessions, and collaborating with internal teams to ensure customer success and satisfaction.

Responsibilities

• Lead onboarding for new enterprise customers, focusing on requirements and product configuration.
• Manage the end-to-end implementation process for new enterprise customers.
• Conduct training and Q&A sessions for customers and stakeholders.
• Proactively manage multiple customer onboardings, overseeing requirements and tasks.
• Delegate and supervise project activities for supporting consultants.
• Collaborate with product and engineering teams on customer requests and expectations.
• Ensure customer happiness and rapid onboarding.
• Continuously improve post-sales processes to accelerate customer time to value.

Requirements

• 6+ years of experience in Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or B2B SaaS customer relationship management.
• Experience leading enterprise-wide P2P or ERP implementations.
• Excellent communication skills.
• Extreme attention to detail and proactive approach.
• Experience working with product and engineering teams.
• Ability to push back constructively while maintaining positive relationships.
• Comfortable with software configuration.
• Willingness to do whatever it takes to ensure customer and company success.

Skills

• Product Configuration
• Project Management
• Customer Training
• Stakeholder Management
• B2B SaaS
• P2P Systems
• ERP Systems

Location

• Remote

Work Type

• Full-time

Experience Level

• 6+ years

Benefits

• Start-up equity
• Health, vision & dental coverage
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget

About the Company

• Zip is the AI platform for enterprise procurement, enabling companies to secure resources for faster innovation by orchestrating procurement across teams, tools, and suppliers with AI agents.
• Trusted by enterprises like T-Mobile, OpenAI, and AMD, Zip has helped save over $8 billion and process over $500 billion in spend.
• The Zip team comprises product leaders from Apple, Airbnb, and Meta, and procurement leaders from major organizations.
• Zip has raised $371 million, achieving a $2.2 billion valuation, and has received recognition from Forbes, Fast Company, Inc., and LinkedIn.

Equal Opportunity

• We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.