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About the Role

Provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. Gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non-airport branch location.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings and turn in found items.
• Advise and review rental charges and provide accurate receipts.
• Inquire about service and satisfaction, and document dissatisfaction.
• Check vehicles for damage on incoming vehicles and direct customers to the counter for damage/loss reports.
• Determine if vehicles are returned with a full tank of gas.
• Complete service alerts for any mechanical or body damage communicated by customers.
• Identify and verify movement of vehicles on system hold for turnback, time or mileage, recall, or other special locks.
• Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement.
• Keep the lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process, rental/return documents, fuel services, days/extra hours/surcharges, and optional coverages.
• Understand the damage loss report reporting procedure.

Requirements

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must have at least 2 years of college and/or customer service experience combined.
• Must possess a valid, unrestricted U.S. driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) within 30 days of the anticipated start date.
• Must be able to read, write, and understand English.
• Must be able to work 25 hours/week including Saturdays (9:00 AM – 1:00 PM) and Sundays (9:00 AM - 12:00 PM), apart from religious observation.

Skills

• Customer service
• Administrative support
• Rental operations

Location

• Long Island
• Northern Queens

Work Type

• Part-time
• Onsite

Experience Level

• Entry Level

Education Level

• High school diploma or GED
• 2 years of college

Salary/Compensations

• $19/hour
• Yearly merit increases based on performance

About the Company

• We have over 30 offices across Long Island and Northern Queens.
• Our regional headquarters is located at: 3125 Veterans Memorial Hwy, Suite 2, Ronkonkoma NY 11779

Equal Opportunity

• Equal Opportunity Employer/Disability/Veterans