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About the Role

As Lead Vendor Management & Operations, you will lead the team responsible for the operational management, performance and development of Lieferando’s vendor logistics partners across Germany. You will own the overall Vendor Operations & Management agenda, covering external fleet management, vendor performance, strategic partnerships and logistics account management. You will ensure strong operational execution, high service quality and sustainable partner performance across our vendor logistics network. You will lead and develop a team of Vendor Key Account Managers and Vendor Success Managers, establishing clear ownership, effective performance routines and strong relationships with our external logistics partners. This is a highly visible leadership role with direct impact on Lieferando’s logistics performance, partner landscape and continued growth of the vendor logistics network.

Responsibilities

Own the end-to-end operational management of Lieferando’s external fleet partner portfolio
Ensure strong day-to-day operational execution and service quality across the network
Establish clear vendor governance, ownership and operational routines
Lead major operational escalations and partner-related incidents
Own the overall external fleet partner performance management framework and key logistics KPIs
Identify performance gaps and ensure structured improvement plans and corrective actions
Drive continuous improvements in delivery quality, reliability and operational efficiency
Ensure partners are effectively managed against agreed performance targets and service levels
Build and maintain strong relationships with strategic external fleet partners
Oversee logistics account management for strategic Local Hero and Core Brand partners
Drive structured partner reviews, performance discussions and development plans
Ensure effective coordination between external partners and internal stakeholders
Lead, coach and develop the Vendor Management & Operations team
Set clear priorities, responsibilities and performance expectations across the team
Build a high-performance and ownership-driven culture
Continuously develop team capabilities, processes and ways of working as the vendor management organization scales
Collaborate closely with Network & Pricing, Compliance, Finance, Product & Tech, Customer Service, Sales and Account Management
Translate operational requirements and partner feedback into cross-functional improvement initiatives
Support network growth, capacity planning and strategic 3PL initiatives
Ensure effective execution of new processes, products and operational changes across fleet partners
Track and report external fleet partner performance, risks, escalations and opportunities to senior stakeholders
Establish structured performance reviews and governance routines
Ensure data-driven decision-making and transparency across relevant operational KPIs
Provide clear recommendations and actions based on performance trends and partner insights

Requirements

Strong professional experience in logistics, operations, vendor management or marketplace operations, ideally within a vendor management or last-mile environment
Proven experience in leading and developing high-performing teams
Strong experience managing external logistics partners, fleets or complex vendor relationships
Strong analytical mindset with experience in KPIs, performance management and data-driven decision-making
Proven ability to drive operational performance and continuous improvement
Strong ownership mentality with the ability to manage complex operational topics and escalations
Experience working in fast-paced environments such as delivery, e-commerce, logistics or mobility
Excellent communication and stakeholder management skills across all levels
Ability to collaborate effectively across commercial, operational and technical functions
Structured, proactive and solution-oriented working style
Willingness to travel occasionally within Germany
Fluent in German and English

Skills

Logistics
Operations
Vendor Management
Marketplace Operations
Last-mile Delivery
Team Leadership
Performance Management
KPI Analysis
Data-driven Decision-making
Continuous Improvement
Stakeholder Management
Cross-functional Collaboration
Communication

Location

Berlin-Kreuzberg
Germany

Work Type

Hybrid
Permanent employment

Experience Level

Lead
Senior

Salary/Compensations

Competitive compensation package

Benefits

Open feedback culture
Regular performance reviews
Hybrid working options
Urban Sports Club membership
Monthly travel allowance of €59
€90 monthly Lieferando Pay credit
Company pension scheme with a 20% employer contribution
Diverse and inclusive team
Opportunity to become part of varied communities and ERGs
After-work drinks
Regular team events
Social engagement initiatives
Summer and/or winter parties

About the Company

Lieferando is committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
Want to know more about our culture or company? Have a look at our career site where you can find people’s stories, blogs, podcasts and more Lieferando and Just Eat Takeaway.com morsels.

Equal Opportunity

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Lieferando. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.