Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Residential Coordinator plays an integral role in elevating the Four Seasons’ experience for our Residential Homeowners as they live and travel the brand. This role is responsible for fostering strong connections and building lasting relationships with our Residential homeowners. The position ensures a seamless travel experience from start to finish by leveraging various tools and platforms to create tailored proposals, confirm reservations, and coordinate additional bookings. The RC will provide essential support to the Residential Supervisor by handling administrative responsibilities, including enrollments and removals, updating marketing subscriptions, assisting with global inquiries, and more. Additionally, the RC will monitor daily revenue and generate monthly data reports to maintain clean, accurate records in Salesforce. Strong interpersonal skills and the ability to cultivate positive guest relationships are critical, as the RC will deliver exceptional, start-to-finish service for our Residential homeowners.

Responsibilities

Connecting with new and existing homeowners to establish a relationship and encourage them to travel the brand.
Supporting the Residential Supervisor and global properties by performing all functions for new homeowners.
Understanding brand expectations for Residential homeowners and beneficiaries.
Performing new owner onboarding and welcome to the Service.
Creating profiles, ensuring complete, accurate data, and enrolling in Salesforce.
Utilizing ORS to obtain rates and availability and to finalize travel bookings for homeowners, ensuring a high degree of accuracy when making reservations.
Using a consultative sales approach to identify/anticipate guests’ needs and make relevant recommendations.
Actively seeking opportunities to upsell and cross-sell additional services that add value to the guest experience.
Liaising with property teams to flag guest arrivals, including pertinent information such as arrival time, flight info, transportation arrangements, meet & greet, local recommendations, and hotel information as needed.
Ensuring Residential homeowners and beneficiaries are accurately enrolled and receive the benefits of the service when traveling to other properties.
Performing feedback debrief from homeowner and property after travel to identify opportunities, profile updates or any other areas for action.
Regularly monitoring for glitches and feedback.
Respectfully and tactfully handling guest escalations.
Reviewing and auditing all aspects of Residential homeowner profiles, ensuring accurate data and providing relevant property support.
Reviewing profiles to ensure Residential profile enrichment is being carried out by the local Residential teams.
Leading periodic audits and updates on Residential Profile initiatives, including regular audits to ensure the correct homeowners are enrolled and removed.
Supporting global Residential teams by auditing/updates upon request.
Providing regional and corporate leaders with reports on KPIs, tracking and audit results.
Handling administrative responsibilities, including enrollments and removals, updating marketing subscriptions, and assisting with global inquiries.
Monitoring daily revenue and generating monthly data reports to maintain clean, accurate records in Salesforce.

Requirements

Minimum 3 years of experience in a direct customer service role within the luxury industry with a strong focus on relationship building and direct sales.
Thorough knowledge of Property Management System preferred.
Familiarity with Microsoft Outlook, Microsoft Word, Excel and PowerPoint.

Skills

Relationship driven
Ability to create trust and establish positive relationships with the different stakeholders (Residential teams on property, Homeowners, Corporate teams)
Self-starter
Patient
Ability to manage competing priorities with minimal supervision
Intuitive with all troubleshooting
Proactive, takes initiative
Strong administrator with excellent planning and organizational skills
Creative thinker initiating new ideas and processes
Highly organized, detail oriented and process driven
Flexible and punctual with scheduling
Always maintains professionalism
Works well independently and in a team environment
Ability to adapt and respond quickly to a demanding environment that is subject to constant change
Sound judgement skills
Strong customer service skills representing the Four Season’s brand at all times
Demonstrate effective communication skills both written and verbal
Proven consultative sales skills
Strong conflict resolution skills and excellent interpersonal skills
Efficient typing skills

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Minimum 3 years

Education Level

Hospitality Diploma / Degree or commensurate experience

Salary/Compensations

$60,000 – $70,000 CAD + additional rewards as part of the total compensation package

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Equal Opportunity

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.