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About the Role
The Software Engineering Manager leads a team of software engineers responsible for delivering Warehouse Control System (WCS) solutions. This role combines people leadership, engineering management, and project oversight to ensure successful project execution, employee development, and customer satisfaction. The position serves as a key customer-facing leader, partnering with internal and external stakeholders for successful project delivery and a positive customer experience.
Responsibilities
- Lead, coach, and develop a team of software engineers and technical leaders.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Conduct performance reviews, establish development goals, and provide ongoing coaching.
- Partner with Talent Acquisition and engineering leadership to recruit and hire software engineering talent.
- Develop future technical and leadership talent through mentoring and growth opportunities.
- Support workforce planning and organizational development initiatives.
- Manage engineering staffing and resource allocation across a portfolio of concurrent customer projects.
- Balance project priorities, engineering capacity, customer commitments, and organizational objectives.
- Forecast engineering demand and provide recommendations for staffing and capacity planning.
- Monitor project labor utilization, budget performance, and engineering execution metrics.
- Partner with Project Managers, Account Management, Solution Development, and Engineering leadership for successful project delivery.
- Support project estimation efforts, scope reviews, technical risk assessments, and solution planning activities.
- Ensure engineering resources are assigned effectively to meet project schedules and customer commitments.
- Drive continuous improvements in project execution, resource planning, and engineering delivery processes.
- Serve as a senior escalation point for customer concerns, project execution challenges, technical risks, and resource conflicts.
- Provide guidance and support to project teams for complex warehouse software implementations.
- Collaborate with customers and project stakeholders to resolve issues and maintain strong working relationships.
- Assist engineering teams in solution architecture reviews, execution planning, troubleshooting, and risk mitigation.
- Partner with solution development and sales teams to support customer opportunities through technical consultation and engineering estimates.
- Promote adherence to engineering standards, best practices, and quality expectations.
- Build and maintain strong customer relationships through leadership, responsiveness, and proactive communication.
- Manage a team of software engineers responsible for project design, development, testing, deployment, commissioning, and go-live support.
- Oversee staffing and assignment of engineering resources across a portfolio of customer projects.
- Collaborate with project teams to assess project risks, staffing requirements, schedule impacts, and technical challenges.
- Review project health and execution metrics to identify opportunities for improvement and proactively mitigate risks.
- Support project teams with solution architecture reviews, execution strategy development, and issue resolution.
- Facilitate cross-functional communication between engineering, project management, controls engineering, commissioning, account management, and customer stakeholders.
- Manage engineering escalations and coordinate resolution of technical, resource, and project execution issues.
- Provide input into project planning, engineering estimates, budget forecasts, and organizational capacity planning.
- Drive standardization and process improvements that improve engineering effectiveness, delivery quality, and customer satisfaction.
- Travel as required to support customer engagements, project reviews, engineering workshops, and critical project milestones (typically up to 15%).
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Engineering, or related technical discipline.
- 8+ years of software engineering experience in industrial automation, warehouse execution/control systems, material handling, or related industries.
- 3+ years of people management or technical leadership experience.
- Experience leading technical teams responsible for software project delivery.
- Experience managing multiple concurrent projects and balancing competing priorities.
- Strong customer-facing communication and stakeholder management skills.
- Demonstrated experience managing engineering resources, project staffing, and project forecasting.
- Strong analytical, problem-solving, organizational, and decision-making skills.
- Demonstrated customer-facing leadership experience, including managing customer expectations, resolving escalations, and building collaborative relationships.
- Experience managing/leading teams responsible for WCS, WES, WMS, EMS, or industrial automation software solutions.
- Experience supporting project estimation, solution development, and technical proposal activities.
- Knowledge of software development lifecycle, Agile methodologies, and software delivery best practices.
- Knowledge of material handling systems and warehouse automation technologies.
- Experience leading customer escalations and resolving complex project delivery issues.
Skills
- People Leadership
- Engineering Management
- Project Portfolio Management
- Customer & Technical Leadership
- Warehouse Control System (WCS)
- Warehouse Execution System (WES)
- Warehouse Management System (WMS)
- Enterprise Management System (EMS)
- Industrial Automation
- Material Handling Systems
- Agile Methodologies
- Software Development Lifecycle
Experience Level
- 8+ years of software engineering experience
- 3+ years of people management or technical leadership experience
Education Level
- Bachelor's degree in Computer Science, Software Engineering, Engineering, or related technical discipline.
Benefits
- People Leadership
- Engineering & Project Portfolio Management
- Customer & Technical Leadership