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About the Role

The Store Sales Manager leads selling, service, front-of-store presentation, Team Leader execution, Customer loyalty, and sales capability in stores exceeding $9M in revenue. This role is crucial for owning Legendary Customer Experience routines, A+ Coaching, sales metrics, Sales Team training, front-end execution, and sales-floor presentation standards.

Responsibilities

• Maintain regular and predictable attendance.
• Deliver financial results.
• Work assigned schedules based on business needs.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead Legendary Customer Experience and reinforce Leading with Legendary behaviors throughout the Sales Team.
• Use A+ Coaching to develop Team Leaders and Sales Team Members, with focus on selling behaviors, Customer engagement, and execution accountability.
• Serve as the leader for Team Leaders in over $9M stores and ensure Team Leader ownership of assigned areas is executed.
• Own Customer loyalty, selling skills, monthly training for Sales Team Members, and all selling metrics including HIGH 5.
• Build and sustain a culture of product knowledge training with the Sales Team.
• Maintain mobile merchandisers at the front of store.
• Maintain Center Court presentation and execution.
• Maintain Garden Center, Live Goods Center, and Tent standards.
• Ensure BOPIS picks are completed throughout the day through the Sales Team.
• Maintain vestibule presentation and cleanliness.
• Oversee front-end execution, including Cashier daily responsibilities, service expectations, and Customer throughput.
• Maintain 2-tier and 3-tier baskets according to presentation standards.
• Own front sidewalk presentation, including signage, in over $9M stores.
• Own Worksheet Feed/Food Order process in over $9M stores.
• Support Store Manager with driving sales and profit, planning, Team Member development, and daily execution as assigned.
• Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with the above job duties accurately and timely.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Requirements

• Previous retail leadership experience is required.
• Prior sales and supervisory experience strongly preferred.
• Farming, ranching, pet/equine, or welding knowledge is preferred.
• Must be 18 years of age or older and possess a valid driver’s license.
• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Experience with customer Service and selling skills.
• Excels in a fast paced work environment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register).
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information / merchandise through the point-of-sale system.
• Ability to successfully complete training and certification to dispense propane.
• Ability to successfully complete all required training.
• Ability to drive or operate a vehicle for business needs.
• Ability to travel as required in support of district needs.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to successfully complete training and certification for various business needs.

Skills

• Sales
• Customer Service
• Leadership
• Coaching
• Inventory Management
• Merchandising
• Communication
• Problem Solving
• Team Building
• Product Knowledge
• BOPIS (Buy Online, Pick Up In Store) Execution
• Cash Handling
• Forklift Operation
• Propane Dispensing

Location

• Onsite

Work Type

• Full-time

Experience Level

• Retail Leadership Experience Required
• Sales and Supervisory Experience Preferred

Education Level

• High school diploma or equivalent required
• Bachelor’s degree in Business Administration or related field preferred

Benefits

• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources (adoption and surrogacy assistance)
• Medical, dental, and vision coverage

About the Company

• At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success.
• Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package.
• We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.