Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Sr. Program Analyst - Transformation supports the execution and continuous improvement of the Revenue Intelligence portfolio and drives broader transformation initiatives. This role partners with technical development teams, business stakeholders, and leadership to translate business needs into actionable requirements, manage delivery workflows, and drive operational excellence. The position also supports go-to-market initiatives, service lifecycle efforts, organizational communications, and strategic programs.

Responsibilities

Lead stakeholder workshops to gather business requirements, KPI definitions, thresholds, continuous improvement opportunities, and business rules.
Translate findings into user stories, acceptance criteria, and prioritized backlog items.
Partner with development and business teams to refine requirements and support execution efforts.
Develop and maintain project plans, tracking roadmap priorities, milestones, and dependencies.
Execute and scale the Revenue Intelligence operating model, including sprint planning and backlog grooming.
Apply consistent delivery practices and identify opportunities to standardize execution models.
Own execution tooling and delivery governance through Asana.
Track and manage risks, issues, dependencies, and GTM launch readiness.
Provide structured status updates and escalate blockers.
Support dashboards, scorecards, and reporting tools, aligning KPI definitions.
Analyze performance trends and recommend improvement actions.
Develop and support internal communications for initiatives, releases, and GTM launches.
Create executive-ready status updates, summaries, and enablement materials.
Ensure messaging is clear, consistent, and strategically aligned.
Partner with stakeholders to improve transparency, awareness, and adoption of new capabilities.

Requirements

Bachelor’s degree or equivalent experience required.
5-7 years of experience in project coordination, program management, business analysis, transformation, or related roles.
Experience supporting cross-functional transformation initiatives.
Experience supporting application development or business intelligence teams.
Experience supporting go-to-market initiatives.
Experience supporting service or product lifecycle management activities.
Background in consulting, IT services, or transformation programs.
Ability to travel up to 5-10%.

Skills

Business Analysis
Project / Program Management
Process Design & Lifecycle Thinking
Go-to-Market Awareness
Data & Analytical Thinking
Organizational Communication
Tooling & Systems
Communication & Facilitation
Adaptability & Prioritization
Change Management
Business analysis and requirements gathering
Translate business needs into structured requirements, user stories, and acceptance criteria
Program and project management skills
Process design and service lifecycle management capabilities
Agile or iterative delivery methodologies
Go-to-market awareness
Strong analytical skills with experience working with KPIs, dashboards, scorecards, and performance metrics
Organizational communication skills
Stakeholder engagement, workshop facilitation, and cross-functional collaboration skills
Ability to evaluate competing priorities and provide structured recommendations
Change management and organizational influence capabilities
Experience supporting application development, business intelligence, transformation, and service lifecycle initiatives
Experience creating executive communications, stakeholder-facing summaries, enablement materials, and release communications
Experience using project delivery, collaboration, and reporting tools
Ability to identify opportunities for continuous improvement and operational excellence
Asana administration or advanced use (preferred)
Reporting and analytics tools such as Power BI, Tableau, and Excel (preferred)

Experience Level

5-7 years of experience

Education Level

Bachelor’s degree or equivalent experience

Salary/Compensations

$125,000 - $160,000

Benefits

Medical
Vision
Dental
401K
Flexible spending

About the Company

Since 1989, SHI International Corp. has helped organizations change the world through technology.
SHI is a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach.
SHI has 7,000 employees.
SHI is the largest minority- and woman-owned enterprise in the U.S.
SHI offers continuous professional growth and leadership opportunities.
SHI provides health, wellness, and financial benefits.
SHI offers world-class facilities and technology.

Equal Opportunity

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status