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About the Role

Our inaugural Harry Potter Flagship store is seeking part-time Sales Associates. This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. A main responsibility for this role will be to actively engage customers through an immense experiential environment while maintaining our brand standards.

Responsibilities

Consistently demonstrates a positive and seamless guest experience.
Assist customers with merchandise purchases by locating items, suggesting items of interest, and retrieving merchandise from inventory.
Responsible for cascading customer feedback to correct channels of communication.
Register and cash handling duties include ensuring that all transactions are complete and accurate.
Follows, teaches, and exhibits all safety and compliance protocols.
Performs all other duties as instructed.
Follows the steps of sales in each customer engagement.
Responsible in attaining delegated daily, monthly, or quarterly sales goals.
Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.
Teaches and lives stores culture with each associate.
Collaborates with the team to follow company values.
Follows and impacts store set priorities and brand standards.

Requirements

Minimum 6 months experience working at a retail store.
Minimum 6 months experience with cash handling and customer service.
Knowledge of Harry Potter series and background.
Demonstrated customer service skills.
Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
Ability to work effectively in a team environment.
Strong attention to detail with focus on basic numerical skills.
Highly motivated self-starter with good initiative.
Proficiency with Word, Excel, PowerPoint.
Must have open availability for a flexible work schedule that meets the operating needs of the business, including overnights, evenings, holidays, and weekend shifts.
Management has the right to add or change duties and job requirements at any time.

Skills

Customer Service
Cash Handling
Sales
Visual Merchandising
Communication Skills
Teamwork
Attention to Detail
Initiative
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Location

New York

Work Type

Part-time

Experience Level

Entry Level

Salary/Compensations

$19 per hour

Benefits

Health insurance coverage
Employee wellness program
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO)
Annual bonuses
Short- and long-term incentives
Program-specific awards

About the Company

Warner Bros. Discovery is the stuff dreams are made of, bringing iconic content and beloved brands to life through storytellers, creators, and dreamers.
WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow.
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world.
The Studio Operations group includes areas like soundstage/backlot set rentals, events, design, culinary, construction, and landscaping.
Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with the opening of Flagship Wizarding World stores, in key cities globally.
These stores will bring to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise.
Flagship Retail will deliver incredible product, service and environments in spaces that truly celebrate the Wizarding World.

Equal Opportunity

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.