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About the Role

Warner Bros. is seeking Sales Associates for the Flagship Retail NY location of the Wizarding World of Harry Potter and Fantastic Beasts store. This position will support the leadership hierarchy by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. A primary responsibility is to actively engage customers within an immense experiential environment while maintaining brand standards.

Responsibilities

Consistently demonstrate a positive and seamless guest experience.
Assist customers with merchandise purchases by locating items, suggesting items of interest, and retrieving merchandise from inventory.
Cascade customer feedback to correct channels of communication.
Perform register and cash handling duties, ensuring all transactions are complete and accurate.
Follow, teach, and exhibit all safety and compliance protocols.
Perform all other duties as instructed.
Follow the steps of sales in each customer engagement.
Attain delegated daily, monthly, or quarterly sales goals.
Maintain store appearance to ensure it is neat, orderly, and well-stocked to meet visual merchandising standards.
Teach and live store culture with each associate.
Collaborate with the team to follow company values.
Follow and impact store set priorities and brand standards.

Requirements

Minimum 6 months of experience working at a retail store.
Minimum 6 months of experience with cash handling and customer service.
Knowledge of the Harry Potter series and background.
Demonstrated customer service skills.
Excellent communication skills (verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
Ability to work effectively in a team environment.
Strong attention to detail with focus on basic numerical skills.
Highly motivated self-starter with good initiative.
Proficiency with Word, Excel, PowerPoint.
Must have open availability for a flexible work schedule that meets the operating needs of the business, including overnights, evenings, holidays, and weekend shifts.

Skills

Customer Service
Cash Handling
Sales
Merchandising
Communication
Teamwork
Attention to Detail
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Location

New York City

Work Type

Full-time
Flexible schedule

Experience Level

Entry Level

Salary/Compensations

$19 per hour

Benefits

Health insurance coverage
Employee wellness program
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO)
Annual bonuses
Short-term incentives
Long-term incentives
Program-specific awards

About the Company

Warner Bros. Discovery is a company with a vast portfolio of iconic content and beloved brands.
Our studios are considered among the foremost motion picture and television production and post-production facilities in the world.
The Studio Operations group includes areas like soundstage/backlot set rentals, events, design, culinary, construction, and landscaping.
We provide career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow.

Equal Opportunity

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
We take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
Qualified candidates with a disability who require adjustments or accommodations during the job application and/or recruitment process can visit our accessibility page for instructions.