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About the Role

This role is responsible for achieving regional receipt objectives and improving service quality, performance, and profitability. You will lead the on-boarding and training of new service associates, develop in-service scheduling, and act as a liaison between service and sales teams to drive receipt results.

Responsibilities

Achieve regional receipt objectives and other performance metrics related to receipt growth, quality and efficiency.
Deploy as needed based on regional service resource needs including vacation coverage and scheduling and resource management.
Support the implementation of strategies to improve quality of service, enhanced performance and increased profitability across the region.
Responsible for regional service associate on-boarding and field training of new employees.
Lead the development of regional in-service scheduling, participate in program awareness/in-service activities and pre/post analysis.
Assist in the development and execution of regional ‘action plans’ including receipt metrics geared toward maximizing incremental receipt growth and meeting regional receipt quotas.
Lead, guide and develop regional service associates with education and program awareness schedules at the account level.
Act as liaison between regional service and field sales teams to promote a strong cohesive environment that drives receipt results within respective region.
Ensure account coding and account change forms are completed and up to date.
Compile, analyze and share receipt opportunity data for regional Business Reviews.
Utilize receipt dashboard to develop comparative trending, analyze IDN/customer receipt performance and identify growth opportunities within the region for receipt growth.
Participate in and drive tactical or strategic calls as requested by service managers.
Manage on-going evaluation of Strategic Programs performance and communicate results to field leadership.
Maintain relationships with local sales representatives to maximize current program results while supporting sales and service growth targets.
Maintain relationships with key Savings Direct and Go-Green customer contacts to increase receipt levels within the region.
Apply feedback and metrics to propose process improvements that drive customer satisfaction with our service platform.
Assist in regional service training needs and performance feedback.
Drive day-to-day Regional Service Associate engagement, performance, and activities.
Lead receipt management activities within regional accounts.

Requirements

Must reside in geographical regional coverage area.
Ability to be creative with solutions and react and deploy quickly to regions of need.
Excellent attention to detail and the ability to research and analyze information and draw valid conclusions.
Ability to think ‘outside the box’ for receipt related performance.
Must be analytical and process-oriented, highly motivated with results driven leadership abilities.
Must have effective written and verbal communication skills as well as highly developed analytical and organizational skills, preparation and report presentation.
Ability to set priorities, multi-task and meet deadlines.
Ability to manage multiple tasks and various stakeholders with minimal supervision.
Understanding of document process and procedures.
Ability to build relationships at levels within the organization and with customers and partners.
Stryker product knowledge preferred.
Must be able to travel up to 50%.
Basic computer skills including MS Office Suite with strong Microsoft Excel and PowerPoint skills.
Strong verbal, written communication, and organizational skills.
Excellent analytical skills.
Excellent interpersonal skills.

Skills

Microsoft Excel
Microsoft PowerPoint
Analytical skills
Interpersonal skills
Organizational skills
Communication skills

Location

Field-based

Work Type

Field-based
Travel up to 50%

Experience Level

Minimum (2-4) years of recent service, sales or supply chain experience.

Education Level

Bachelor’s Degree, Associates Degree, or equivalent certifications preferred.

Salary/Compensations

US15: $79,900 - $127,500 USD Annual

Benefits

COVID-19 vaccination may be required for customer-facing roles.

About the Company

Stryker Corporation is driven to work together with our customers to make healthcare better.

Equal Opportunity

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.