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About the Role

The Telecommunications Sales Engineer is responsible for developing, designing, and supporting telecommunications solutions for customers utilizing the Authority’s Open Access Fiber Network. This role acts as the primary technical and commercial liaison, translating customer needs into practical and cost-effective network solutions.

Responsibilities

• Meet with prospective and existing customers to understand business objectives, technical requirements, network architecture, and service needs.
• Develop telecommunications solutions utilizing the Authority's Open Access Fiber Network and applicable telecommunications standards, regulations and industry practices.
• Evaluate service requirements and coordinate with engineering and operations staff to determine technical feasibility, network availability, implementations requirements, and pricing.
• Prepare technical proposals, quotations, statement of work, and customer presentations.
• Provide technical and commercial guidance regarding fiber transport, Ethernet services, DWDM wavelengths, dark fiber, colocation, and other network connectivity solutions.
• Manage off-net installations, service disconnects, change orders, service modifications, and related customer requirements.
• Assist customers with network architecture, connectivity options, service configurations, and implementation considerations.
• Participate in customer and prospective customer meetings as the Authority’s technical sales representative.
• Develop and maintain effective relationships with telecommunications carriers, Internet service providers, network operators, and other service providers.
• Negotiate, coordinate, and administer telecommunications agreements and service agreements, including IRUs, Dark Fiber Agreements, Last Mile Agreements, Colocation Agreements, and Service Orders.
• Serve as the primary point of contact for assigned customer accounts and ensure timely follow-up on customer requests and opportunities.
• Maintain accurate and current customer, service, contract, and supporting documentation.
• Develop, document and implement standard operating procedures and best practices for telecommunications sales and account management processes.
• Improve and maintain efficient sales workflows using Authority systems and applications, including OnBase.
• Collaborate with internal departments to improve customer service, streamline processes, and support effective service delivery.
• Assist with strategic planning related to future telecommunications network expansion, capacity, services, and market opportunities.
• Monitor industry trends, emerging technologies, competitive offerings, and customer needs to identify opportunities for network and service development.
• Perform other related duties as assigned.

Requirements

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn and effectively use Authority specific systems and applications, including OnBase.
• Demonstrated sales, business development, customer service, and relationship management skills.
• Strong knowledge of telecommunication industry practices, standards, and applicable federal, state, and local laws and regulations.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Ability to translate complex technical concepts into clear business and customer focused solutions.
• Ability to manage multiple projects, customers, priorities, and deadlines in a fast-paced environment.
• Strong analytical, problem solving, decision making, and negotiation skills.
• Excellent organizational skills and attention to detail and accuracy.
• Ability to independently exercise sound judgement.
• Ability to work effectively as part of a cross functional team.
• Ability to manage, adjust, and prioritize varied workload.
• Ability to work with a variety of internal and external customers.
• Minimum Driver's License: Class D NYS regular operator.

Skills

• Fiber optic telecommunications networks
• Related services
• Telecommunications sales
• Business development
• Customer service
• Relationship management
• Telecommunication industry practices
• Network engineering
• Telecommunications operations
• Sales engineering
• Carrier relations
• Broadband network management
• Fiber optic telecommunications networks design
• Fiber optic telecommunications networks implementation
• Fiber optic telecommunications networks operation
• Fiber optic telecommunications networks support
• Customer solution development
• Proposal preparation
• Quotation preparation
• Customer relationship management
• Working with carriers
• Working with Internet service providers (ISPs)
• Working with enterprise customers
• Working with public-sector organizations

Location

• Service area

Work Type

• Frequent day travel
• Some overnight travel
• Flexible schedule

Experience Level

• Five years of experience in technical sales, business development, or a related telecommunications discipline preferred.
• Five years of progressively responsible experience in one or more of the following areas: Telecommunications engineering, Network engineering, Telecommunications operations, Technical sales, Sales engineering, Carrier relations, Broadband network management.
• Experience designing, implementing, operating, or supporting fiber optic telecommunications networks preferred.
• Demonstrated experience developing customer solutions, preparing proposals or quotations, and managing customer relationships preferred.
• Experience working with carriers, Internet service providers (ISPs), enterprise customers, or public-sector organizations, or similar telecommunications stakeholders strongly preferred.
• An equivalent combination of education, training and experience may be acceptable.

Education Level

• Bachelor’s degree in telecommunications, engineering, computer science, information technology, business administration, or a related field required.
• Master’s in Business Administration (MBA) preferred.

Benefits

• Competitive compensation package
• Participation in the NYS Employees’ Retirement System (PENSION)
• NYS Deferred Compensation Plan
• 12-paid holidays
• 3-weeks vacation
• 10-sick days
• 2-personal days
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurances
• Tuition reimbursement
• Professional development

About the Company

• The Development Authority of the North Country is an Equal Opportunity Employer.

Equal Opportunity

• The Development Authority of the North Country is an Equal Opportunity Employer.