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About the Role
Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a passion for leadership, sees obstacles as learning opportunities, and is ready to build a rewarding career.
Responsibilities
- Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
- Recruit, hire, train, develop, and retain top talent.
- Effectively create and manage team member schedules to ensure proper execution of daily operations.
- Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals.
- Lead by example, demonstrating the ability to achieve personal as well as team goals.
- Dedicate time to work the floor to provide your team with in-the-moment coaching.
- Create an environment that is passionate about providing supreme guest service.
- Focus on building guest loyalty by consistently following the proven operating system of Massage Heights.
- Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies.
- Plan, prepare, and execute events to promote Massage Heights in your area.
- Conduct the necessary marketing activities to drive leads.
- Develop partnerships with local businesses in your area.
Requirements
- Minimum 2 years membership-based service or retail management experience.
- Experience managing hourly wage employees.
- Self-starter mentality with leadership, organization, communication, and interpersonal skills.
- Working knowledge of labor and employment laws.
- Experience in training, coaching, and conflict resolution.
- Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline.
- Demonstrate a working knowledge of computers and standard software.
- Basic business math skills.
- Financial and P&L experience.
Skills
- Leadership
- Organization
- Communication
- Interpersonal skills
- Training
- Coaching
- Conflict resolution
- Computer proficiency
- Business math
- Financial analysis
Work Type
- Full-time
Salary/Compensations
- Competitive salary and bonus opportunities
Benefits
- Personal and Career Development
- Comprehensive Leadership Training
- Beautiful Retreats
- Massage Heights Family Fund
- Employee Discounts
- Digital Work Environment
About the Company
- Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners.
- Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired.
- We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.