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About the Role

Yext is seeking a detail-oriented, proactive, and technically adept Platform Consultant to join our Services team. You will act as a Yext product expert, collaborating with clients to configure the platform, manage data, and deliver solutions. As a customer-facing role, you will execute implementation tasks, manage project deliverables, and ensure effective communication with clients and internal stakeholders.

Responsibilities

Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts
Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed.
Provide status updates on your work and communicate potential risks and opportunities to clients and the account team
Understand complex technical issues in order to build scalable solutions for our clients
Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
Configure the Yext environment (Knowledge Graph, Pages, Listings, Search etc.) to meet customer requirements and business goals. This includes building Connectors (data integrations) and analyzing/importing customer data, and providing quality assurance over the information and content loaded into the Yext Platform
Serve as a technical subject matter expert on Yext solutions to customers as well as internal teams. This includes providing Brand Visibility guidance (SEO, AIO, GEO) , data modeling/integration best practices, and solution optimization guidance throughout engagements to drive customer return on investment
Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects and drive assignments forward to completion
Partner closely with the broader account team to ensure we are exceeding client expectations, working cross functionally with account managers, sellers, engineers, and designers to achieve success
Collaborate with Developers, Designers, Delivery Managers, and other Platform Consultants when applicable to build out customer solutions
Contribute to internal resources and process improvements, such as identifying potential areas to improve all aspects of the platform and products
Test new features and workflows in product releases for a clients configuration, apply new features for client book of business and provide feedback to product management

Requirements

BA/BS degree in any subject area, or similar college level education
3-6 years of experience in Software Implementation, Consulting, or similar client-facing roles - preferably SaaS
Strong data modeling and technical background (such as website development, data integrations, CRM design and management experience), with demonstrated ability of building scalable technical solutions
Excellent communication & collaboration skills
Excellent English, both written and verbal
Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
Ability to thrive in a cross-functional team environment
Ability to learn new concepts quickly and apply them to your work
Strong attention to detail, organized, process-driven
Strong work ethic with the ability to work in a fast-paced and dynamic environment
Takes pride in providing a high level of service and delivering consistent performance
Fluency and interest in Artificial Intelligence (AI) usage, optimization, and tool creation.
Must be available for occasional travel (less than 5%)

Skills

Technical Project Management
Consulting
Solution Architecture
Data Modeling
Technical Project Management
SEO
AIO
GEO
Artificial Intelligence (AI) usage, optimization, and tool creation
Relational Databases
Search Engine Optimization (SEO)
Generative Engine Optimization (GEO)
Artificial Intelligence Optimization (AIO)
Local Digital Marketing
Agile Software Development
User Experience Best Practices

Location

Remote

Work Type

Full-time

Experience Level

3-6 years

Education Level

BA/BS degree or similar college level education

Salary/Compensations

$98,100—$181,000 USD

Benefits

Medical benefits
Dental benefits
Vision benefits
Life insurance
Short term disability
Long term disability
401(k) retirement plan
Vacation leave
Sick leave

About the Company

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.

Equal Opportunity

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.
It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.