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About the Role
Join Olleco as a Customer Service Advisor, contributing to a company that makes a difference in the fight against climate change. This office-based role focuses on delivering a fantastic customer experience by working alongside operational departments.
Responsibilities
- Deliver amazing customer service by building rapport with customers.
- Proactively manage customer accounts, identifying and resolving potential issues creatively and responsively.
- Work alongside the Food Waste team to enhance service efficiency and customer satisfaction.
- Take inbound and make outbound calls in a phone-based customer service role.
- Identify opportunities to grow the business and earn commission through new customer acquisition.
Requirements
- Previous experience in a customer service or sales role (phone-based experience is ideal but not essential).
- Previous experience working on computer and phone systems.
- Ability to follow and understand a set process.
- Ability to work in a busy office environment.
Skills
- Good written communication skills
- Good verbal communication skills
- Interpersonal skills
Location
- Office-based
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- GCSEs in English and Maths at grade C /4 or equivalent
Salary/Compensations
- £28,953.60 basic per annum
Benefits
- Pension
- BUPA Medical Cash Plan
- Life Assurance
- 30 Days’ Holiday inc BH (rising with service)
- Enhanced maternity and paternity pay
- Free access to Employee Assistance Programme
- Cycle to work scheme
- Opportunities for career development and internal promotion
- Coaching, training and support
About the Company
- Olleco operates in the recycling and renewable energy sector.
- The company is making a difference in the fight to impact climate change.