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About the Role

The San Francisco City Attorney’s Office is seeking an experienced, qualified, and motivated Legal Technology Analyst II to support the modernization, maintenance, and reliability of its IT systems. A primary responsibility of this role will be to assess current and alternative technology solutions used in legal and litigation workflows, determine the tools that best meet the Office’s needs, and implement and support them in a way that improves efficiency, quality of work product, and outcomes.

Responsibilities

Implement management’s technology initiatives by deploying new tools, enhancements, and solutions.
Collaborate closely with stakeholders to understand their technical challenges and operational needs to guide them toward effective solutions.
Evaluate the current technical environment and identify opportunities to improve processes and technologies.
Develop comprehensive user and technical requirements.
Conduct training sessions and support end‑user adoption of new tools and optimized workflows.
Develop usage guidelines, best‑practice recommendations, user documentation, training materials, and other supporting resources.
Improve system efficiency through innovative problem‑solving and solution design.
Provide 24‑hour on‑call support to ensure rapid response and recovery in the event of software or hardware issues affecting mission‑critical systems and networks.

Requirements

One (1) year in the information systems field, including technical support, content management, administration of network applications, system analysis, or service design.
One (1) year of additional experience as described above may be substituted for the required degree.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Three or more years of experience in the job responsibilities described.
Experience with Microsoft 365 including Exchange and Entra ID.
Experience with Windows and Active Directory.
Solid and deep understanding of Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Adobe Acrobat.
Familiarity with NetDocuments.
Experience with SharePoint.
Experience with Microsoft Azure.
Experience with PowerShell, Windows command shell scripting, and Python.
Familiarity with MacOS, iOS, and Android.
Knowledge of Information Governance, ITIL, and ITSM.
Excellent customer service skills.
Excellent analytic and troubleshooting skills.
Excellent writing and documentation skills.
Excellent verbal and presentation skills.
Good interpersonal and communication skills.
Possess attention to detail.
Experience in the consulting / professional services field.
Experience working in and/or with the legal industry.
Ability to assume responsibility quickly and work independently and efficiently.
Ability to manage and appropriately balance an active and varied workload as well as adjust to occasional workload increases.
Ability to exercise good judgment, multi-task, and meet deadlines.
Self-starter and active learner.
Desire and ability to work successfully as part of a team.
Ability to work closely and communicate effectively with internal customers to assist them in achieving their goals while providing informed guidance about technical options with a “can-do” problem solving attitude.

Skills

Microsoft 365
Exchange
Entra ID
Windows
Active Directory
Microsoft Office
Outlook
Word
Excel
PowerPoint
Adobe Acrobat
NetDocuments
SharePoint
Microsoft Azure
PowerShell
Windows command shell scripting
Python
MacOS
iOS
Android
Information Governance
ITIL
ITSM
Customer service
Analytic skills
Troubleshooting skills
Writing skills
Documentation skills
Verbal skills
Presentation skills
Interpersonal skills
Communication skills
Attention to detail
Problem-solving

Location

San Francisco

Work Type

Hybrid
Permanent

Experience Level

1 year in the information systems field
3+ years of experience in the job responsibilities described

Education Level

Associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Bachelor’s degree in computer science or related field.

Salary/Compensations

$115,830-$145,704

Benefits

Robust health, retirement, and other benefits.

About the Company

The San Francisco City Attorney’s Office is an innovative, nationally recognized municipal law office working to protect and advance the rights and interests of the City and County of San Francisco and its residents.
With nearly 350 talented and dedicated employees, the Office provides exceptional legal services to the City’s Mayor, Board of Supervisors, officials, and departments.
Our work empowers City leaders with effective, responsive, and creative legal solutions and representation so they can deliver critical public services, and our affirmative advocacy enhances the lives and wellbeing of San Francisco’s residents and visitors.
The Office recognizes that diversity in the backgrounds, identities, and experiences of our employees enriches our workplace and enhances our work.
We aspire to recruit, employ, retain, and promote talented individuals representing the full spectrum of our community, and welcome all candidates, including candidates of any race, religion, national origin, gender, gender identity or expression, sexual orientation, and age, and candidates with disabilities.
We have a clear vision: to be the place where a diverse mix of people want to come and stay, grow professionally, and find purpose and engagement, and where all employees feel welcomed and respected, and valued for their work and contributions to the Office and the City.
The team is a collaborative and dynamic group of 13 employees, including an IT Director, two Systems Engineers, four IT Operations Support Administrators, one Application Support/Training employee, a Database Manager, a Business Application Administrator, a Microsoft 365 Administrator, a Law Librarian, and a Legal Technology Analyst II.
The team provides its customers with a comprehensive package of applications including litigation support and digital forensic tools essential to delivering efficient and timely legal services to the City and County of San Francisco; conducts ongoing research of hardware and software developments; identifies technologies and knowledge resources appropriate for existing and anticipated office needs; effectively integrates equipment and software into the daily workflow; and facilitates productivity and customer satisfaction through effective customizations and timely support.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.