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About the Role
The IT Analyst provides technical support and system analysis to ensure the effective operation of Syntec Optics’ information technology systems. This role focuses on troubleshooting, system maintenance, user support, and assisting with IT projects that support manufacturing, quality, and business operations.
Responsibilities
- Provide day-to-day IT support for hardware, software, and network issues.
- Troubleshoot and resolve user issues related to desktops, laptops, printers, and applications.
- Support manufacturing floor systems and office environments.
- Assist in maintaining ERP, MES, QMS, and other business systems.
- Perform system monitoring, routine maintenance, and updates.
- Support data integrity, backups, and basic cybersecurity measures.
- Maintain IT documentation, procedures, and system configurations.
- Assist with onboarding and offboarding of employees, including system access and equipment setup.
- Assist the IT Director with system implementations, upgrades, and process improvements.
- Participate in testing, training, and deploying new IT solutions.
- Follow IT security policies and report potential security risks.
- Assist with access control management and compliance-related tasks.
Requirements
- Experience in a manufacturing or industrial environment.
- Familiarity with ERP or business systems.
- Experience supporting Windows-based environments.
Skills
- Strong troubleshooting and customer service skills.
- Basic understanding of networking, operating systems, and cybersecurity principles.
Experience Level
- 2–5 years of IT support or systems experience.
Education Level
- Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).
About the Company
- Syntec Optics