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About the Role

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities for PCs, desktops, laptops, tablets, and printers.
• Provides support to client identified VIPs.
• Responds to change management requests, including installing new PC equipment and providing end-user desk side support.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills.
• Meet established customer service satisfaction levels and operational/customer service metrics.
• Proactively communicate with end-users and service desk personnel regarding arrival times, repair time estimates, and repair status.
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Requirements

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.
• May require additional customer-specific certifications or training as required.
• Excellence in communication and customer-facing skills.
• Strong oral, written and interpersonal skills.
• Ability to follow instructions and processes with minimal instruction.
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit.
• Additional requirements may exist if offer of employment is extended.

Skills

• Communication
• Customer-facing skills
• Oral skills
• Written skills
• Interpersonal skills
• Ability to follow instructions
• Ability to follow processes
• Ability to lift and move computer equipment

Location

• Onsite

Work Type

• Full-time
• Onsite

Experience Level

• Intermediate
• 2-4 years of relevant experience

Education Level

• Technical school certification or equivalent

Salary/Compensations

• $20.50 per hour

Benefits

• Health
• Dental
• Vision
• 401k

Equal Opportunity

• All your information will be kept confidential according to EEO guidelines.
• This position is open to all US Citizens 18 years of age or older.