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About the Role

The Quality Assurance (QA) Specialist assists with ensuring that processes, clinical documentation, and services meet established quality standards and regulatory requirements. This role supports credentialing, conducts audits, collects and analyzes data, and collaborates on process improvement efforts.

Responsibilities

• Provides detail-focused reviews of clinical documentation to ensure quality, regulatory compliance and audit-readiness.
• Conducts monthly utilization reviews to meet compliance requirements for quarterly reviews.
• Provides analysis of audits completed and identify any patterns in the data and areas where improvement may be needed.
• Assists new staff with completing and submitting licensing credentialing paperwork.
• Provides training of the EHR for new staff members and support clinical and administrative staff with ongoing support, through the role of a Superuser.

Requirements

• Minimum two years of progressively responsible experience working in a healthcare or human services organization.
• Must be highly organized, detail-oriented and have an ability to meet deadlines.
• Strong user of Microsoft Office products and ability to learn new software including eClinicalWorks.
• Knowledgeable of requirements of accrediting and regulatory agencies preferred.

Experience Level

• Minimum two years of progressively responsible experience

Education Level

• Associates Degree required, preferably in a human services field.

Salary/Compensations

• Starting at $17.00, dependent on experience and qualifications

Benefits

• 401K Employer Match
• Health, dental and vision insurance
• Group Life Insurance
• Paid Time off
• Tuition Assistance
• 12 paid Holidays

About the Company

• The Arc Madison Cortland is a non-profit agency whose sole purpose lies in the support of people with special needs.
• We provide leadership in the field of disabilities, supporting people in every manner possible, and developing the necessary human and financial resources to allow all members of our community to achieve their full potential.

Equal Opportunity

• The Arc of Madison Cortland is an Equal Opportunity Employer.
• All candidates for employment and employees receive equal consideration without regard to age, race, religion, color, national ethnic origin, gender, gender identity, marital status, disability, military veteran status, criminal conviction status (provided such conviction does not prevent the employee from being eligible to hold the position or pose a danger or threat to individuals we support), pregnancy, domestic violence victim status, paid family leave or family medical leave status, sexual orientation, genetic information or any other characteristic protected by law.