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About the Role

The Manager Medical Practice is responsible for providing leadership, management, and oversight to their assigned medical practice(s). This role collaborates with clinicians and staff to optimize patient flow, reduce errors, improve access to service, and enhance the patient experience. The Practice Manager supports staff in delivering safe, efficient, and patient-centered care, while managing key performance indicators related to growth, operations, patient access/experience, quality, and finance.

Responsibilities

Manages the day-to-day operations of the medical practice.
Develops and implements short-term and long-term goals to grow the business.
Manages provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access.
Manages and monitors staffing levels, participates in staff hiring, SBAR development, staff orientation, performance reviews, and corrective action.
Proactively solves problems, administrative issues, or patient complaints.
Trains and educates staff to ensure compliance with health system policies, procedures, compliance program, and federal/state regulations.
Ensures all revenue cycle processes are clear and well-executed for positive patient experience and efficient billing.
Holds monthly meetings with clinicians and staff to communicate changes and solicit feedback.
Meets with clinicians monthly to review dashboard results and develops action plans with Physician Leads for meeting KPIs and productivity.
Develops capital needs list, reviews operating budgets, and ensures budgets are met.
Manages and maintains medical practice physical plant, equipment, and inventory control.
Provides guidance and assistance with scheduling new provider interviews, on-boarding, and health plan credentialing activities.
Maintains and models organization values.
Fulfills and adheres to all compliance responsibilities.
Performs other duties as required.

Requirements

Bachelors degree or equivalent experience required.
Three to five (3-5) years of progressive management experience in a medical practice or integrated health system required.
Strong interpersonal, telephone, and computer skills (Microsoft Office Suite required).
Working knowledge of practice management and electronic medical record software systems.
Strong written and verbal communication skills.
Ability to travel between practices as needed.

Skills

Microsoft Office Suite
Practice management software
Electronic medical record software
Medical terminology (preferred)

Location

Fishkill, NY

Work Type

Full time

Experience Level

3-5 years progressive management experience

Education Level

Bachelors degree or equivalent experience
Masters Business or Healthcare Administration (MBA or MHA) (preferred)

Salary/Compensations

$33.21 - $61.68 Hourly

About the Company

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,001 outpatient facilities, 22,000 nurses and over 20,000 physicians.
Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities.
Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.