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About the Role

Help leading financial institutions maximize value from their front-office technology investments by protecting and growing recurring revenue across strategic client relationships. This role serves as a strategic partner to clients, strengthening long-term retention outcomes.

Responsibilities

• Own assigned quarterly and annual renewal targets across a portfolio of Front Office and Portfolio Solutions Group customers.
• Lead the end-to-end renewal lifecycle, from early engagement and strategy development through commercial negotiations and execution.
• Protect and grow recurring revenue through proactive account planning and renewal management.
• Identify renewal risks early and implement mitigation and recovery strategies.
• Build trusted executive-level relationships across client organizations.
• Support targeted expansion opportunities and commercial growth initiatives.
• Partner with Sales, Revenue Operations, Finance, Product, Legal, and Client Success teams to ensure successful client outcomes.
• Deliver accurate forecasting, reporting, and pipeline management.
• Help modernize renewal processes through improved governance, analytics, automation, and operational discipline.
• Manage complex commercial renewal cycles across strategic financial institution accounts.
• Develop renewal strategies aligned to customer objectives and business outcomes.
• Conduct executive business reviews focused on value delivery and future requirements.
• Lead commercial discussions, pricing negotiations, and contract renewals.
• Build relationships with stakeholders across Trading, Investment Management, Technology, Operations, Procurement, and Executive Leadership teams.
• Use data, reporting, product utilization insights, and engagement metrics to assess account health and renewal risk.
• Collaborate with internal teams to remove commercial blockers and accelerate decision-making.
• Identify opportunities to strengthen customer adoption and long-term retention.
• Maintain accurate forecasts, pipeline visibility, and CRM reporting.
• Act as a trusted advisor throughout the customer lifecycle.

Requirements

• Proven experience within Renewals, Account Management, Client Retention, Customer Success, Client Relationship Management, or Commercial Account Management.
• Strong experience managing complex commercial negotiations and enterprise contract renewals.
• Experience working within Capital Markets, FinTech, Financial Services, Enterprise Software, or Financial Technology environments.
• Strong understanding of recurring revenue models, retention strategies, and account growth.
• Experience engaging with senior executives and key decision-makers.
• Ability to manage complex renewal pipelines, forecasting, and commercial reporting.
• Strong analytical, communication, negotiation, and stakeholder management skills.
• Experience using CRM platforms such as Salesforce and data-driven reporting tools.
• Experience within Front Office Capital Markets technology.
• Knowledge of trading workflows, market data, portfolio management, investment management, or order and execution management solutions.
• Experience working with investment banks, asset managers, hedge funds, or other global financial institutions.
• Experience supporting both renewal retention and revenue growth objectives.
• Exposure to renewal analytics, client health metrics, account coverage models, and forecasting frameworks.
• Experience with Power BI, reporting platforms, workflow automation tools, or process modernization initiatives.
• Direct experience with FIS Front Office solutions and platforms.

Skills

• CRM platforms
• Salesforce
• Data-driven reporting tools
• Power BI
• Reporting platforms
• Workflow automation tools
• Process modernization initiatives
• Analytical skills
• Communication skills
• Negotiation skills
• Stakeholder management skills

Location

• New York (Hybrid)
• London (Hybrid)

Work Type

• Full-time
• Hybrid

Experience Level

• Experienced (relevant combo of work and education)

Education Level

• Bachelor's Degree

Salary/Compensations

• $104,750.00 - $178,070.00 USD Annual

Benefits

• Competitive compensation
• Eligible for bonus and/or commission

About the Company

• FIS's Front Office and Portfolio Solutions Group technologies support some of the world's leading financial institutions across trading, market data, analytics, portfolio management, investment decisioning, and execution workflows.
• FIS is committed to providing its employees with an exciting career opportunity and competitive compensation.
• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
• Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

Equal Opportunity

• FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
• For positions located in the US, if you are made a conditional offer of employment, you will be required to undergo a drug test.
• All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.