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About the Role

Join our team to help shape the foundation for a modern and future-proof Berlin administration and drive digitalization forward.

Responsibilities

• You will be responsible for the strategic further development of our service-oriented ITSM solutions.
• You will analyze requirements, structure them, and translate them into understandable process and system landscapes.
• You will identify optimization potential in processes and IT systems and manage implementation from idea to go-live.
• You will actively drive the digitalization and automation of internal processes and design sustainable solutions, e.g., through the integration of external service partners and scalable service, self-service, and portal structures.
• You will monitor and manage technical requirements and coordinate with stakeholders, departments, and development units.
• You will ensure the sustainable organizational anchoring of new processes and solution structures of the ITSM solution within ITDZ Berlin.

Requirements

• Master's or university degree or equivalent knowledge and skills.
• In-depth knowledge and experience in the IT Service Management Framework ITIL (certificate), including the application of best practices for optimizing IT processes (BPMN 2.0).
• Several years of experience in the design, further development, and organizational implementation of complex ITSM or service solutions in the public sector.
• In-depth knowledge and experience in requirements management and in the technical management of complex solution requirements.
• In-depth knowledge and experience in the areas of product ownership, service development, or cross-organizational technical transformation projects.
• Advanced knowledge in planning and managing budgets, including budget control.
• In-depth knowledge and experience in managing complex ITSM system projects.
• German language skills at C1 level (GER).
• Willingness to undergo the extended security check (SÜ 2) according to § 11 of the Berlin Security Clearance Act (BSÜG).

Skills

• IT Service Management (ITSM)
• ITIL
• BPMN 2.0
• Requirements Management
• Product Ownership
• Service Development
• Agile Teamwork
• Stakeholder Management
• Budget Planning and Control
• Technical Transformation Projects

Location

• Berlin

Work Type

• Full-time
• Mobile Work Possible
• Part-time Employment Possible

Experience Level

• Senior

Education Level

• Master's degree or equivalent

Salary/Compensations

• Entgeltgruppe 14 EntTV ITDZ Berlin / TV-L Berlin / 3. ÄTV ITDZ Berlin

Benefits

• Agile teamwork
• Mentorship program for onboarding
• Secure employment
• 30 days of vacation
• Days off on December 24th and 31st
• Flexible working hours
• Overtime compensation possible
• Individual part-time models
• Possibility of mobile work
• Company childcare
• Diverse further training opportunities
• Company health management program
• Remuneration according to 3. ÄTV ITDZ Berlin ITDZ
• Additional benefits according to Tarifvertrag der Länder (TV-L)
• Annual special payment
• Supplementary pension from VBL
• Investment-linked savings benefits
• Subsidy for BVG company ticket or company bicycle
• Covered bicycle parking space
• Option to rent a parking space
• Referral bonus for recruiting new employees

About the Company

• IT-Dienstleistungszentrum Berlin
• Modern perspectives for administration.

Equal Opportunity

• We promote a work environment of equal opportunity and mutual respect.
• We believe that the diversity of our employees is a driving success factor and welcome applications from people regardless of gender, ethnic, social and national origin, religion, age, disability, sexual orientation and marital status.
• Your experience, qualifications and motivation to shape and live the change of digital administration with us count.
• Part-time employment is possible.