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About the Role
Four Seasons is seeking a dynamic and experienced Corporate Director, Spa and Wellness to shape the future of luxury wellness across its global portfolio. This leadership role partners with the Vice President, Wellness to support Spa Directors worldwide, driving operational excellence, commercial performance, guest satisfaction, and employee engagement.
Responsibilities
- Support Senior Spa Directors and Spa Directors across the global portfolio through regular property visits, operational guidance, and leadership development.
- Drive operational excellence by implementing best practices, service standards, toolkits, and performance improvement initiatives.
- Lead the rollout of dynamic pricing and revenue optimisation strategies to maximise spa profitability and commercial results.
- Partner with Digital, Revenue Management, and Technology teams to increase online booking adoption and enhance the guest booking journey.
- Analyse guest satisfaction data and lead initiatives to improve Qualtrics scores, service delivery, and overall wellness experiences.
- Champion employee engagement, leadership trust, career development, and talent retention across the global spa division.
- Ensure consistent execution of the Four Seasons wellness brand and standards aligned with the pillars of Mind, Body, Nutrition, and Sleep.
- Support new spa and wellness developments, pre-openings, owner engagement, and the continued evolution of innovative wellness concepts.
- Collaborate with global stakeholders to identify trends, share best practices, and drive sustained operational and financial performance.
Requirements
- A minimum of 10 years' experience leading luxury spa, wellness, or lifestyle operations in a global or multi-property environment.
- Proven success as a Senior Spa Director, Wellness Director, or equivalent leadership role within a world-class hospitality brand.
- Strong operational expertise with a passion for coaching, mentoring, and developing high-performing teams.
- Demonstrated experience improving guest satisfaction, employee engagement, and commercial performance across multiple locations.
- Deep understanding of revenue management, dynamic pricing, yield optimisation, and wellness business models.
- Experience driving digital transformation, online booking growth, and adoption of technology-enabled guest experiences.
- Strong analytical skills with the ability to interpret performance data, identify opportunities, and implement practical solutions.
- Excellent communication, presentation, and stakeholder management skills, with the ability to influence across cultures and functions.
- A collaborative, people-first leadership style combined with commercial acumen and strategic thinking.
- International experience, cultural agility, and willingness to travel globally to support a diverse portfolio.
Skills
- Luxury spa operations
- Wellness operations
- Lifestyle operations
- Global operations
- Multi-property operations
- Hospitality brand leadership
- Operational expertise
- Coaching
- Mentoring
- Team development
- Guest satisfaction improvement
- Employee engagement
- Commercial performance improvement
- Revenue management
- Dynamic pricing
- Yield optimisation
- Wellness business models
- Digital transformation
- Online booking growth
- Technology-enabled guest experiences
- Analytical skills
- Performance data interpretation
- Communication skills
- Presentation skills
- Stakeholder management
- Influencing skills
- Cross-cultural communication
- Cross-functional collaboration
- Leadership
- Commercial acumen
- Strategic thinking
- International experience
- Cultural agility
Location
- London
Work Type
- Global remit
Experience Level
- 10+ years experience
About the Company
- Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
- The team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
- Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
- The company's purpose is to create lasting impressions through genuine connections.
- Four Seasons Hotels and Resorts is a global, luxury hotel management company managing over 130 hotels and resorts and 50 private residences in 47 countries.
- Central to the employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging.