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About the Role

As a ServiceNow Manager at Huron, you will have the unique ability to specialize in specific areas of enterprise software products, showcasing your expertise while pursuing your career vision. Huron offers the opportunity and exposure for career growth, combined with individual attention for professional development. This role is intense, analytically rigorous, practical, entrepreneurial, and intellectually stimulating, offering a career-defining experience.

Responsibilities

• Analyze process data, identify trends, and draw insights to inform decision-making.
• Troubleshoot process issues, identify root causes, and propose solutions for improvement.
• Develop performance metrics and KPIs to measure the impact of automation initiatives.
• Collaborate effectively with cross-functional teams and stakeholders.
• Develop PowerPoint visualizations and slide decks to share updates and recommendations.
• Communicate technical concepts to non-technical audiences and facilitate productive discussions.
• Build relationships and maintain open communication channels with clients and project team members.
• Facilitate workshops and collaborative sessions to gather requirements and define future state processes.
• Define and document user stories and acceptance criteria.
• Provide demonstrations of out-of-box ServiceNow functionality.
• Work with ServiceNow Agile 2.0 and Test Management 2.0.
• Coach clients in developing and executing User Acceptance Test plans focused on end-to-end use cases.
• Work with technical leaders in configuring, implementing, and optimizing automation software to meet business requirements.
• Support project planning, scheduling, and tracking.
• Execute projects in a hybrid Waterfall / Scrum methodology.
• Run scrum standups.
• Assist in creating project documentation, including project plans, status reports, and risk registers.
• Coordinate project activities, manage deliverables, and ensure alignment with project timelines and objectives.
• Tailor automation solutions to meet specific business needs using industry knowledge.
• Continue ServiceNow training, gaining additional micro-certifications, certifications, and delivery accreditations.
• Stay updated on emerging technologies, automation trends, and best practices.
• Adapt to changing project requirements, priorities, and timelines.
• Commit to continuous improvement and professional development.

Requirements

• Bachelor’s or Master’s degree in a field related to this position or equivalent work experience.
• 3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations, preferably with a ServiceNow Elite-level partner.
• 6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (including NowAssist, AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred.
• Current ServiceNow Certified System Administrator (CSA) REQUIRED.
• ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED.
• Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications.
• Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and / or Enterprise Asset Management.
• Strong User Story definition / documentation skills.
• Experience with Agile methods, including hybrid waterfall / agile methods used for ServiceNow implementations.
• Knowledge / experience with NowCreate / ServiceNow Best Practices.
• Ability to solve complex problems creatively with strong critical thinking.
• Strong analytical skills coupled with a functional or technical acumen and hands-on expertise with cloud-based enterprise solutions.
• Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams.

Skills

• ServiceNow across multiple modules
• ServiceNow Agile 2.0
• ServiceNow Test Management 2.0
• NowAssist
• AI Agents
• CSM
• HRSD
• Enterprise Asset Management
• SPM
• GRC
• Agile methods
• Hybrid Waterfall / Scrum methodology
• PowerPoint visualizations
• User Story definition
• Project management fundamentals
• NowCreate
• ServiceNow Best Practices

Location

• United States of America

Work Type

• Hybrid
• Remote

Experience Level

• Manager

Education Level

• Bachelor's degree
• Master's degree

Salary/Compensations

• $145,000 - $170,000 USD
• $166,750 - $212,500 USD (inclusive of annual incentive compensation)

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Other wellness programs
• Annual incentive compensation program

About the Company

• Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change.
• Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.