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About the Role

Up With Women / Exponenti’elles (UWW/EXP) is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential. This role involves managing relationships with clients, community partners, and various other stakeholders, alongside undertaking administrative and operational functions.

Responsibilities

• Establish and manage relationships with clients, community partners, volunteers, and other stakeholders.
• Execute key program activities, including client outreach and recruitment, intake, onboarding, regular follow-ups, and support.
• Participate in program events, job fairs, and other activities.
• Plan, organize, and co-facilitate regular group sessions with clients.
• Support the planning, organization, and recruitment of facilitators for client workshops.
• Monitor the implementation of program processes and policies to deliver high-quality services and ensure continuous quality improvement.
• Create and update client files and program documents and presentations, filing them in accordance with organizational policies and procedures.
• Facilitate positive relationships within the program team, with other departments, and with stakeholders.
• Continuously assess the program's effectiveness and make recommendations for improvement.
• Implement necessary changes based on evaluation findings.
• Undertake related administrative and operational functions.
• Other duties may be assigned as needed.

Requirements

• Experience working with a diverse clientele, including individuals who have experienced poverty, housing or employment instability, trauma, domestic violence, mental health and addiction issues, or disabilities.
• Demonstrated capacity to manage change effectively in a dynamic and growing organization.
• Understanding and commitment to concepts and issues related to diversity, equity, inclusion, and anti-oppression, especially as they apply to women and individuals of diverse gender identities living in poverty.
• Excellent skills in navigating and developing relationships within the community services sector to provide resources to clients based on their needs.
• Demonstrated ability to take initiative and work independently as well as part of a team while maintaining good communication with colleagues.
• Respect for privacy and the ability to exercise tact and discretion.

Skills

• Excellent oral and written communication skills.
• Strong project management skills.
• Proven ability to work on multiple projects simultaneously.
• Strong interpersonal skills.
• Strong organizational skills.
• Strong administrative skills.
• Great attention to detail.
• Excellent computer skills with proficiency in word processing, presentation, email, and calendar software, search engines, and web-based platforms.
• Proficiency in English, both written and spoken.
• Experience in client intake (preferred).
• Proficiency in French, both written and spoken (preferred).

Location

• Toronto or the Greater Toronto Area

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• Health Plan (Paramedical and Dental)
• Health Spending Account
• Group insurance (Life, Dependent Life, AD&D)
• Peace of Mind plan (prescription drugs, accidental dental, hospital care, etc.)
• Birthday off
• Internal psycho-social resources
• Access to one on one coaching as available
• Positive and innovative office culture grounded in core values of humanity, integrity, humor and purpose.

About the Company

• Up With Women / Exponenti’elles is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential.
• Currently serving in 5 provinces (British Columbia, Alberta, Ontario, Quebec and Nova Scotia) and growing.
• Committed to serving clients in the official language of their choice, anywhere within service areas.
• A team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty.
• Flexible, pro-parent, pro-mental health, and pro-human.
• Cultivates a thriving and enjoyable workplace that values diversity, equity, and inclusion.