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About the Role

As a Test Support Operations Associate, you will help run the day-to-day operations behind Casper, a test designed to understand the human skills that matter in professions like medicine and nursing. You will prepare for upcoming tests, ensure everything is ready, monitor testing, investigate issues, and ensure successful completion. The role offers opportunities to learn and support new assessment experiences as Acuity develops them, and to contribute ideas for improving operational processes.

Responsibilities

Prepare for upcoming tests and ensure everything is ready.
Monitor test activities and investigate issues when they arise.
Ensure each test is completed successfully.
Learn and support new assessment experiences as they become available.
Contribute ideas for improving operational processes.
Maintain operational documentation.
Use AI and other tools to make processes simpler and more reliable.
Take responsibility for recurring operational work.
Investigate and resolve operational issues independently.
Support retakes and other applicant needs.
Spot patterns, recurring problems, or unnecessary steps and help improve processes.
Create a reliable test experience.
Support applicants thoughtfully and quickly.
Protect the quality of every test.
Share learnings and contribute ideas for future test cycles.

Requirements

Professional fluency in English and French.
Based anywhere in Canada.
Organized and reliable.
Comfortable solving problems.
Attention to detail.
Clear and thoughtful communication skills.
Comfortable working with AI tools.
Curiosity and a desire to understand how things work.
Good judgment.
Care and consideration for others.
Ability to remain calm under pressure.
A learning mindset and openness to feedback.
An improvement instinct and willingness to share ideas.
Collaborative spirit.

Skills

English
French
Problem-solving
Attention to detail
Communication
AI tools
Organization
Reliability
Judgment
Collaboration

Location

Canada

Work Type

Fully remote

Experience Level

No previous experience in test or assessment operations required

Salary/Compensations

$60,000–$70,000 CAD

Benefits

$3,000 annual learning budget
Access to employee stock options
Up to six weeks per year to work internationally
Self-directed vacation (most teammates take 4–6 weeks annually)
Monthly Acuity Days (a collective Friday off)
Two-week company-wide closure each December
Health benefits from day one for you and your dependents
2% GRSP matching program
16-week parental leave top-up beyond EI

About the Company

Acuity Insights builds products that help higher education institutions make better decisions about people, from admissions through to development.
Our work is grounded in the idea that people are more than their grades, and that potential can be understood and developed.
Casper situational judgment test (SJT) has been completed by over 1 million applicants and is one of the most widely used open-response SJTs in higher education.
Acuity Insights is evolving its products to better connect assessment, insight, and development.
Acuity Insights has been named one of Canada’s Top Small & Medium Employers for the second consecutive year.
Acuity Insights is a remote-first team of 135+ people.

Equal Opportunity

We review every application carefully. Whether you apply directly, are referred, or connect through a recruiter or hiring manager, you’ll receive equal consideration.
We don’t use AI to evaluate applications, though you may be automatically screened out if you don’t meet baseline requirements (e.g. Canadian residency and valid work authorization).
In some interviews, AI may help with note-taking, but all evaluations and decisions are made by real humans.
Our interviews are two-way conversations. We want to understand your career, abilities, and goals, and help you assess whether this opportunity and team are the right fit for you.