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About the Role
Deliver strategic and technology-enabled transformation across Commercial & Specialty Insurance. This role focuses on business analysis, requirements engineering, and supporting the delivery of complex transformation programmes across the insurance value chain.
Responsibilities
- Lead and support business analysis activities across Commercial & Specialty Insurance transformation initiatives, from discovery through to implementation
- Elicit, analyse, and document business, functional, and non-functional requirements using structured techniques
- Conduct current state analysis, including process mapping, gap analysis, and impact assessment across underwriting, claims, and policy administration
- Support the design of target operating models and future state processes aligned to business objectives
- Facilitate workshops and stakeholder engagement sessions to gather requirements and validate solutions
- Translate business needs into clear delivery artefacts, including user stories, process flows, and acceptance criteria
- Support delivery activities including backlog management, testing, UAT coordination, and change impact assessment
- Identify opportunities for process optimisation, digital enablement, and operational efficiency improvements
Requirements
- Strong experience as a Business Analyst within Commercial or Specialty Insurance, including London Market or corporate insurance environments
- Knowledge of Specialty lines such as Property, Liability, Marine, or Energy
- Proven experience in requirements gathering, process modelling, and supporting business or technology transformation initiatives
- Ability to bridge business and technology stakeholders, translating complex requirements into actionable outputs
- Strong stakeholder management, facilitation, and communication skills
- Structured analytical thinking with experience using BA tools and techniques (e.g. BPMN, user stories, data analysis)
Skills
- BPMN
- User stories
- Data analysis
- Guidewire
- Sequel
- Agile delivery frameworks
- Scrum
- SAFe
- AI-enabled solutions
- Automation
- Advanced data use cases
Location
- London
Work Type
- Hybrid
- Permanent
Experience Level
- Senior
Education Level
- BCS Business Analysis
- CBAP
- PRINCE2
- Scrum-related qualifications
Benefits
- Discretionary bonus
- Competitive pension
- Health insurance
- Life insurance
- Critical illness cover
- Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
- Maternity, adoption, shared parental leave
- Paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
- 8 complimentary backup care sessions for emergency childcare or elder care
- 5 weeks of annual leave with the option to buy or sell holiday days
- Minimum 40 Hours of Training Annually – workshops, certifications, e-learning
- Business Coach assigned from Day One
- Convenient online GP services
- Gympass (Wellhub)
- Travel insurance
- Tastecard
- Season ticket loans
- Cycle to Work
- Dental insurance
About the Company
- Capco is seeking a Business Analyst with strong Commercial and Specialty Insurance expertise to join our growing Insurance practice.
- Deliver impactful, business-led transformation for leading insurers
- Work in a collaborative, flat, and entrepreneurial consulting environment
- Access continuous learning, training, and professional certifications
- Contribute to shaping the future of Commercial & Specialty Insurance
- Play a key role in driving digital and operational transformation across financial services
Equal Opportunity
- We’re committed to a barrier-free, inclusive recruitment process. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We welcome applicants from all backgrounds. At Capco, we value the difference you make, and the differences that make you. Our #BeYourselfAtWork culture champions diversity, equity and inclusivity, and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.