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About the Role

Gusto is seeking an experienced, hands-on people manager to lead a data science and analytics team focused on Growth product initiatives. This role is central to leveraging data and AI for product understanding, shaping, and scaling. You will manage a team of data scientists and analysts while also contributing directly to strategic insights and frameworks in collaboration with various departments to inform strategy, optimize user experiences, and accelerate business growth. The ideal candidate can balance strategic influence with hands-on execution, guiding senior leaders, coaching team members, and performing rigorous analyses.

Responsibilities

Lead and develop a team of data scientists, including hiring, empowerment, and coaching, while setting high standards for analytical quality and career growth.
Shape product and business strategy through data by partnering with Product and cross-functional leaders to identify opportunities, prioritize investments, and influence long-term product roadmaps.
Develop and scale measurement frameworks, defining key metrics, designing monitoring systems, and ensuring rigorous tracking and evaluation of product initiatives, including AI-powered features.
Support experimentation and decision-making through inferential analyses and experimentation (e.g., A/B tests, segmentation, funnel analysis), including designing evaluations for AI and ML-driven systems.
Partner on AI-powered product development by collaborating with ML Engineering and Product to launch intelligent features, ensuring they are grounded in customer insight and measured for real-world impact.
Balance strategic and hands-on impact by diving deep into data, reviewing analyses, and ensuring insights are technically sound and business-relevant.
Influence senior leadership by clearly communicating insights and recommendations, framing trade-offs, and shaping executive decision-making.

Requirements

10+ years of experience in data science or related fields.
At least 4 years managing and scaling high-performing data science teams.
Deep expertise in product analytics, including experience with user acquisition, activation, retention, engagement, or expansion in SaaS or product-led environments.
Technical fluency with advanced coding skills, strong statistical reasoning, and familiarity with experimentation frameworks.
AI product intuition, with experience working at the intersection of data science and AI product development.
Strategic and business acumen, with a demonstrated ability to connect insights to product and business goals.
Executive communication skills, with proven experience presenting insights to senior stakeholders.
Cross-functional collaboration experience, with a history of working closely with Product, Engineering, and go-to-market teams.
Hands-on experience with ML applications in product contexts (e.g., personalization, churn prediction, customer segmentation, or LLM-powered features) is strongly preferred.
Familiarity with multi-product SaaS ecosystems and customer lifecycle analytics is desirable.

Skills

Data Science
Analytics
AI
Product Analytics
SaaS
Statistical Reasoning
Experimentation Frameworks
ML Applications
Executive Communication
Cross-functional Collaboration

Location

Denver
San Francisco
New York
Scottsdale

Work Type

Hybrid

Experience Level

Senior Manager/Director-level
10+ years of experience
4+ years of management experience

Salary/Compensations

$185,000 - $217,000 in Denver
$218,000 - $255,000 in San Francisco and New York

Benefits

Competitive base pay
Benefits
Equity (RSUs)

About the Company

Gusto's mission is to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR, allowing owners to focus on their craft and customers.
Gusto has teams in Denver, San Francisco, and New York, supporting over 500,000 small businesses nationwide.
Gusto is building a workplace that reflects the people it serves.
AI is fundamental to how work gets done at Gusto, with expectations for team members to engage with AI tools and grow their fluency.
Gusto has physical office spaces in Denver, San Francisco, and New York City.
Employees based in office locations are expected to work from the office 2-3 days per week.
The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
When approved to work remotely, a secure, reliable, and consistent internet connection is required.

Equal Opportunity

Gusto is proud to be an equal opportunity employer.
Gusto does not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in its job application procedures.
Gusto wants to see candidates perform to the best of their ability and provides a process for requesting medical or religious accommodations during the candidate journey.