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About the Role

Real Chemistry is seeking a Senior Account Manager to join our Medical Affairs team. This role serves as the primary day-to-day client contact, managing relationships, setting expectations, and ensuring effective delivery of services.

Responsibilities

• Serve as the day-to-day client contact, providing status updates and responding to queries.
• Manage client expectations regarding timelines and project scope.
• Take client briefs and communicate them clearly to team members, implementing realistic project plans.
• Manage the day-to-day operations of the account, including internal team meetings and workflow.
• Oversee delegation of tasks and ensure completion of all team actions via status reports.
• Maintain awareness of job statuses across the entire account.
• Take ownership of and ensure delivery of medium/large client projects to the highest standards within budget and agreed timeframes.
• Communicate project progress to account leads, alerting them to barriers and proposing solutions.
• Maintain awareness of client business priorities and program strategy, including competitor activity.
• Stay informed about trends and developments in medical communications and the pharma industry.
• Identify growth opportunities and proactively share new ideas with the team and client.
• Stay informed about market changes.
• Identify new business opportunities, flag relevant experience, and contribute ideas for credentials and pitch presentations.
• Maintain a general understanding of account finances and support financial management.
• Support new business research, ideation, and participate in pitch presentations.
• Engage in continued professional development, identifying training opportunities with a manager.

Requirements

• A minimum of 4-5+ years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required.
• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail.
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration.
• Professional presence, performs with a sense of urgency and with a client service orientation.
• Confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable.
• High energy, able to effectively operate in fast-paced, growing and evolving environment.
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget.
• Able to work independently and as part of a team.
• Competent in using Microsoft Word, PowerPoint, Excel, and Outlook.
• Experienced in developing client relationships and networking.
• Strong financial acumen.
• Comprehension of project and account objectives, contributing to strategic planning.
• Able to devise and articulate solutions to problems on an ongoing basis.
• Able to clearly communicate project updates, scopes and recommendations to clients.
• BA or equivalent work experience required.

Skills

• Client relationship management
• Project management
• Financial management
• Strategic planning
• Problem-solving
• Communication
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook
• Networking
• Veeva management (recommended)
• iEnvision (recommended)

Location

• US Offices (New York City, Boston, Chicago, Carmel, San Francisco)
• Remote (US)

Work Type

• Hybrid
• Remote

Experience Level

• Senior

Education Level

• BA or equivalent work experience

Salary/Compensations

• $95,000-$110,000

Benefits

• Comprehensive benefit program and perks tailored to region
• Free snacks
• Generous holiday and paid time off
• Private medical, dental, and vision plans
• Support in saving for the future
• Mental wellness coaching and support
• Access to more than 13,000 online classes with LinkedIn Learning

About the Company

• Real Chemistry is a global agency providing a full suite of services across healthcare communications and marketing to clients in the pharmaceutical and biotech industries.
• Our culture, #LifeatRealChem, is rooted in our people, emphasizing collaboration, excellence, and a passion for healthcare and connection.
• We are committed to transforming healthcare through deep scientific expertise, human-centred creativity, and AI-driven insights.

Equal Opportunity

• Real Chemistry is an Equal Opportunity employer.
• We strive to build and sustain an inclusive and equitable work environment.
• We encourage applications without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws.