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About the Role

Help create exceptional experiences for clients and colleagues by ensuring meetings and events run smoothly, fostering welcoming and professional environments for connection and collaboration. This is a varied, people-focused role ideal for an organized individual who thrives in a fast-paced environment and takes pride in delivering excellent service.

Responsibilities

• Coordinate client and internal meetings and events from initial booking through to successful delivery.
• Manage event requirements including room layouts, catering, technology, visitor access, and attendee arrangements.
• Prepare and maintain meeting and event spaces to ensure they are professional, welcoming, and ready for use.
• Act as a key point of contact for event organizers, providing support before and during events.
• Respond to changing requirements and resolve issues quickly to ensure a seamless event experience.
• Work closely with Reception, Hospitality, AV, Facilities, and Security teams to deliver exceptional service.
• Monitor event schedules, maintain accurate records, and ensure booking information remains up to date.
• Support health and safety compliance, identifying risks and escalating issues where appropriate.
• Provide clear communication and handovers to colleagues to ensure smooth day-to-day operations.
• Contribute ideas and continuous improvements to enhance the client and colleague experience.
• Maintain high standards of professionalism, confidentiality, and service delivery at all times.

Requirements

• Highly organised and client-focused individual who enjoys coordinating multiple activities and delivering a consistently high standard of service.
• Comfortable responding to changing requirements, solving practical problems, and working collaboratively with colleagues across different service teams.
• Experience supporting meetings, events, hospitality, or client-facing services within a professional or corporate environment is beneficial.
• Experience using a booking or event management system.
• Ability to coordinate multiple requests, deadlines, and service providers within a busy operational environment.
• Practical understanding of meeting room layouts, event logistics, hospitality coordination, and basic AV support is useful but not essential.
• Excellent organisation and prioritisation skills.
• Confident written and verbal communication skills, with the ability to work professionally with people at all levels.
• Good IT skills, including Microsoft Office, Outlook, Teams, and booking or workflow systems.
• Ability to maintain accurate records, follow agreed processes, and provide clear operational updates.
• A calm, practical, and solutions-focused approach when priorities or requirements change.
• Good awareness of health and safety considerations within meeting and event spaces.
• A proactive, flexible, and collaborative approach, with the confidence to work independently and take ownership of tasks.
• An understanding of the importance of confidentiality, discretion, and privacy within a legal services environment.

Skills

• Customer service
• Client-facing experience
• Organisation
• Event coordination
• Meeting coordination
• Catering coordination
• Technology support
• Visitor access management
• Attendee arrangement
• Relationship building
• Problem-solving
• Collaboration
• Communication (written and verbal)
• IT skills (Microsoft Office, Outlook, Teams)
• Booking systems
• Workflow systems
• Health and safety awareness
• Confidentiality
• Discretion
• Privacy management

Location

• London

Work Type

• Full-time
• Shift rota covering 7:00 am and 7:00 pm
• Flexibility may be required for early starts, evening events, and out-of-hours or weekend activity

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• Carer's leave (up to five paid days)
• 25 days' annual leave entitlement
• Opportunity to purchase or roll over 5 days' annual leave
• Contributory pension of up to 5%
• Private healthcare policy
• Death in service cover (four times base salary)
• Eligibility to apply for an interest-free season ticket loan
• Eligibility to apply for an interest-free gym membership loan
• Eligibility to apply for an interest-free rental deposit loan
• Cycle to work scheme

About the Company

• Committed to recruiting and retaining the best talent and building an inclusive, fair, and supportive workplace.
• Values the strength that comes from different experiences and strives to create an environment where everyone feels they belong.
• Welcomes applications from all suitably qualified candidates across jurisdictions.
• Will work with candidates requiring reasonable adjustments to identify a suitable approach.

Equal Opportunity

• Committed to building an inclusive, fair and supportive workplace.
• Values the strength that comes from different experiences and strives to create an environment where everyone feels they belong.
• Welcomes applications from all suitably qualified candidates across jurisdictions.
• Will work with candidates requiring reasonable adjustments to identify a suitable approach.