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About the Role

ADAPT Community Network is seeking a Director of Learning and Development to provide strategic and operational leadership for employee learning, training, and professional development. This role involves designing, implementing, and evaluating learning programs to support employee onboarding, performance, engagement, career development, retention, and organizational goals, acting as an internal consultant to leaders and programs.

Responsibilities

Provides leadership and direction for organization-wide learning and development initiatives.
Partners with the Vice President of Learning and Development and L&D team members to establish learning strategies, priorities, goals, and measures aligned with organizational objectives and workforce needs.
Leads assessment of organizational, departmental, and role-specific learning needs and translates identified gaps into effective learning solutions.
Serves as an internal consultant to Directors, Managers, and other leaders regarding employee performance, development, skill gaps, and appropriate learning interventions.
Facilitates new hire Pre-Service Orientation (PSO) for all new hires across ADAPT Community Network.
Oversees the design, development, delivery, and evaluation of instructor-led, virtual, blended, eLearning, and other learning experiences.
Owns and continuously improves the employee learning experience, including new staff orientation and onboarding-related learning.
Develops learning pathways and independent learning activities that support transfer of knowledge and skills into the workplace.
Leads effective use of the Learning Management System (LMS), including content strategy, utilization, reporting, end-user support, and efficiency improvements.
Establishes and monitors learning and development metrics and key performance indicators to evaluate participation, effectiveness, knowledge transfer, and impact on performance and retention.
Builds and strengthens a network of learning champions, trainers, mentors, and subject matter experts across programs and locations.
Coaches and develops trainers and other staff involved in employee learning and development.
Collaborates with leaders and subject matter experts to ensure training content reflects organizational practices, regulatory requirements, program needs, and best practices.
Supports leadership development and career development initiatives that strengthen internal talent pipelines, engagement, and retention.
Partners with Human Resources and other functions on performance management, employee development, and workforce development initiatives.
Uses employee feedback, performance data, training evaluations, and organizational trends to identify opportunities for improvement and recommend solutions.
Promotes a culture of learning, accountability, coaching, and continuous improvement.
Maintains awareness of adult learning principles, instructional design approaches, learning technologies, and emerging practices.
May supervise, assign, direct, and evaluate staff within the Learning and Development function, as assigned.
Provides guidance and support to ADAPT Community Network’s affiliate training and Human Resources teams to promote consistency, alignment, and the adoption of best practices across the network.
Performs other job-related duties as assigned.

Requirements

Bachelor’s degree in Human Resources, Education, Organizational Development, Training and Development, Business Administration, or related field required; Master’s degree preferred.
Minimum of 7 years of progressive experience in learning and development, training, organizational development, human resources, education, or a related field.
Experience leading or managing staff and/or learning and development programs.
Demonstrated experience with instructional design, adult learning principles, and workplace learning programs.
Experience in human services, disability services, healthcare, nonprofit, or similarly regulated environments preferred.
Experience with a Learning Management System and use of learning data or metrics to evaluate program effectiveness.
Ability to communicate and interact effectively with people of all ages and diverse backgrounds.
Demonstrated ability to lead teams, develop people, build relationships, influence others, and motivate and inspire employees.
Strong analytical, problem-solving, organizational, and project management skills.
Ability to assess learning and performance needs and translate organizational priorities into practical learning strategies.
Strong presentation, facilitation, coaching, and interpersonal skills.
Ability to manage multiple priorities, projects, deadlines, and stakeholders in a fast-paced environment.
Passion for ADAPT's mission and demonstrates a commitment to the non-profit disability sector.

Skills

Instructional design
Adult learning principles
Workplace learning programs
Learning Management System (LMS)
Learning data analysis
Communication
Interpersonal skills
Team leadership
People development
Relationship building
Influence
Motivation
Analytical skills
Problem-solving
Organizational skills
Project management
Presentation skills
Facilitation skills
Coaching skills

Location

New York City

Work Type

Full-time

Experience Level

7+ years of progressive experience in learning and development, training, organizational development, human resources, education, or a related field.
Experience leading or managing staff and/or learning and development programs.

Education Level

Bachelor's degree in Human Resources, Education, Organizational Development, Training and Development, Business Administration, or related field
Master's degree preferred

Salary/Compensations

$70,000 - $80,000 Annually

Benefits

Paid training
Competitive benefits
Industry-Leading Benefits

About the Company

ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC, provides a multitude of services to people with developmental disabilities.
ADAPT is 3,000 strong and empowers the lives of the people they support.
ADAPT offers paid training, competitive benefits, and fosters a team culture of learning, support, collaboration, and career growth.

Equal Opportunity

ADAPT values diversity, equity, inclusion, accessibility, and belonging.
ADAPT strives to ensure employees are comfortable bringing their whole, authentic self to work.
ADAPT values diverse backgrounds, opinions, ideas, and ways of thinking.
ADAPT aims to build an inclusive and diverse workforce that is empowered and supported.
ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees.
Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.