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About the Role

CMHA Ontario is seeking a Program Manager, Resilient Minds (Ontario) to lead the planning, implementation, and growth of a national program designed to build the psychological strength and resiliency of first responders and front-line community workers. This role involves overseeing Instructor Trainers, setting program goals, driving revenue growth, and coordinating training logistics.

Responsibilities

• Strategically position the program within the Ontario context and consider approaches to better meet evolving mental health needs.
• Establish and maintain partnerships with professional first responder associations and local departments.
• Identify and pursue high-value opportunities across priority sectors.
• Develop and manage a robust business development pipeline, including lead generation, qualification, and proposal development.
• Actively manage and leverage CRM to track program opportunities, relationships, and pipeline activity.
• Hire and oversee a network of skilled Instructor Trainers to deliver and support program adaptations.
• Deliver training programs with Instructor Trainers.
• Manage the day-to-day program operations, including developing proposals/contracts, coordinating payments, and managing client invoicing.
• Manage project plans in terms of schedules, budgets, and achievement of program goals.
• Manage program delivery data and participant records in the CRM to ensure timely delivery of evaluations and training certificates.
• Contribute to the design, development, and implementation of communications strategies, materials, activities, and educational resources.
• Prepare and submit regular activity updates to the Deputy Chief of Programs.
• Support the development of funding grant applications/proposals.
• Participate in internal meetings and training opportunities.

Requirements

• Experienced program manager with knowledge of Ontario’s first responder sector.
• Strong communications and project management skills.
• Knowledge of mental health promotion to help generate program growth.
• University degree (BA, BSc.), college diploma, or equivalent related work experience.
• Graduate degree (MSW, MA, MHA) preferred.
• Experience in program development and implementation, specifically in the human services sector, is required.
• Bilingualism (FR/EN) is a strong asset.
• Experience in training and facilitation for an adult audience is a strong asset.
• Experience within the mental health or healthcare field is a strong asset.
• Highly developed networking skills.
• Excellent written and verbal communication skills.
• Project management skills.
• Organizational skills.
• Problem-solving skills.
• Certification or training in suicide intervention (ASIST), Mental Health First Aid (MHFA) an asset.
• Proficiency in Microsoft Office and CRM software.
• G Class driver’s license required.
• Proof of full COVID-19 vaccination required as a condition of employment.

Skills

• Program Management
• Business Development
• Client Relationship Management
• Training Logistics Coordination
• Partnership Development
• CRM Software Proficiency
• Project Management
• Communication (Written and Verbal)
• Networking
• Organizational Skills
• Problem-Solving
• Microsoft Office Proficiency
• Mental Health Promotion
• Psychological Health and Safety Principles

Location

• Toronto, Ontario

Work Type

• Full-time
• Temporary Contract
• Hybrid

Experience Level

• Experienced Program Manager

Education Level

• University degree (BA, BSc.), college diploma, or equivalent related work experience
• Graduate degree (MSW, MA, MHA) preferred

Salary/Compensations

• Hiring Rate: $84,815.88 - $87,340.94 per annum (35-hour work week)
• Salary Grid: $84,815.88 (Step 1) - $95,379.87 (Step 5)

Benefits

• Pension through HOOPP
• Life insurance
• Health insurance
• Dental insurance
• Exclusive paid time-off
• Opportunities for professional development

About the Company

• The Canadian Mental Health Association (CMHA), Ontario is a provincial association committed to improving services and support for individuals living with mental illnesses and addictions issues, and to the promotion of mental health in Ontario.
• Resilient Minds (RM) is a national program designed to build the psychological strength and resiliency of first responders and front-line community workers. It is an evidence-based, peer-to-peer skill-building program designed by and for first responders to develop strategies to mitigate and better manage occupational stress and enhance personal resilience.

Equal Opportunity

• The Canadian Mental Health Association celebrates the value of a diverse workforce that brings professional and lived experience and expertise from a wide variety of backgrounds and life circumstances.
• Workplace and candidate accommodation is available at all stages of the recruitment and selection process upon request.
• We do not use artificial intelligence (AI) tools to screen, assess or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.