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About the Role

The Staff Accountant is responsible for assisting the Director of Finance and Assistant Director of Finance in maintaining accurate and timely financial reporting, ensuring acceptable levels of internal control, ensuring compliance with all federal, state, and local regulations and Highgate Hotels Standard Operating Procedures, and safeguarding owners/investors assets. The role emphasizes the management of Payroll, Income Audit, and Accounts Receivable processing and collections.

Responsibilities

Monitor, prepare, and communicate financial reports in accordance with Highgate Hotels required due dates.
Perform Income Audit, including entering information into the BiPortal on a daily basis.
Utilize and maintain time and attendance system and process daily, weekly, and bi-weekly payroll and related information, verifying payroll information, recording earnings/deductions, etc.
Prepare and input all required payroll journal entries.
Maintain responsibility for the daily Accounts Receivable credit, billing, and collection process.
Monitor payment requirements on groups or functions and process deposits.
Approve or decline credit requests.
Complete collection calls on each appropriate outstanding account and maintain collection files.
Review and approve City Ledger transfers daily and communicate any deviation from established Accounting policies and procedures to supervisor.
Handle customer inquiries professionally and timely, providing customers with accurate invoices, statements, and schedules.
Process returned checks and credit card chargebacks.
Conduct monthly credit meetings and maintain minutes, including returned checks/chargeback logs, credit trace reports, write-off, and bad debt allowances.
Partner with the Sales and Events Team by establishing customer credit, including application processing, reference checks, credit limitation, direct billing list, and deposit requirements.
Maintain an efficient collection process including organized filing and tracing system, issuing letters, monitoring returned checks and chargebacks, performing collection calls, and preparing bad debt write-offs.
Update daily revenue reports for internal and corporate distribution.
Monitor guest ledger, advance deposit ledger, and any other related ledgers to ensure proper internal control.
Keep management informed of any unusual operational or financial occurrences and/or significant deviations.
Reconcile invoices against ledgers or schedules to ensure accuracy of invoicing.
Assist in the monthly close process by posting journal entries related to daily/monthly responsibilities.
Ensure overall guest satisfaction by attentive listening and resolving guest issues or elevating to the Director of Finance or General Manager.
Cross-train in other areas within the Accounting Department, including accounts payable.
Identify root causes of issues affecting staff or guests and provide actionable solutions to improve efficiency, work environment, and/or guest experience.

Requirements

College courses in an associated or related field and/or related experience in a Hotel or Hospitality environment.
Proficiency in Windows and Microsoft Office (Intermediate Excel and Basic Word).
Hotel PMS Opera experience is preferred.
Flexible and long hours sometimes required, especially during the last and first few days of the month.
Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to maintain a warm and friendly demeanor at all times.
Effective communication skills, both verbal and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Effective listening, understanding, and clarifying skills for concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Professional, attentive, friendly, courteous, and service-oriented approach to all encounters with guests and employees.
Attend all hotel-required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotels Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems.
Ability to understand complex information and data from various sources to meet objectives.
Ability to maintain confidentiality of information.
Ability to show initiative, including anticipating guests or operational needs.
Perform other duties as requested by management.

Skills

Accounts Receivable
Payroll
Income Audit
Financial Reporting
Internal Control
Compliance
Asset Safeguarding
Time and Attendance System Management
Billing
Collections
Credit Management
Customer Service
Microsoft Excel
Microsoft Word
Hotel PMS Opera

Location

Times Square, New York

Work Type

Hourly
Full-time

Experience Level

Entry Level
Mid Level

Education Level

College courses in an associated or related field

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.