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About the Role

HSS is a leading hospital for orthopedics and rheumatology, recognized by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence. We offer an innovative, supportive, and inclusive environment for professionals at all career stages.

Responsibilities

• Maintain exceptional phone etiquette by using standard greetings, speaking clearly, remaining calm, minimizing hold times and transfers, seeking permission before placing patients on hold, and providing confident, accurate responses.
• Adapt to changing work assignments and provide cross-coverage as needed.
• Follow established workflows, ensuring accurate entry of patient information into EMR systems.
• Document all patient and staff interactions in Salesforce (SF) in chronological order, using the partner notes field when applicable.
• Communicate effectively with other departments and external parties to fulfill patient requests.
• Use correct Salesforce templates for appointment confirmations and complete tasks thoroughly to minimize errors.
• Work assigned queues, contributing a fair share to the team’s case load to meet individual and departmental goals.
• Report technical issues or patient-related concerns to leadership immediately.
• Assist colleagues when assigned work is complete and proactively prepare for upcoming assignments.

Requirements

• Minimum 3-5 years healthcare setting, or the equivalent field, or related program.
• Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Skills

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to maintain a positive attitude in a fast-paced environment.
• Capacity to multitask and prioritize in the ever changing environment of healthcare.
• Ability to work collaboratively with others.
• Respect for information confidentiality (the successful candidate will comply with all HIPAA rule and regulations).
• Ability to show initiative, good judgment, and resourcefulness.
• Ability to work with a variety of software programs specific to healthcare.
• Strong computer skills required.
• Professional demeanor, business attire required.

Location

• United States of America

Work Type

• Hybrid
• Regular Full time

Experience Level

• Minimum 3-5 years

Education Level

• Associates
• Bachelors

Salary/Compensations

• $26.65 - $40.87

Benefits

• Eligible for additional benefits consistent with the role.

About the Company

• How you move is why we’re here.
• Get back to what you need and love to do.
• The possibilities are endless...
• HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
• As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
• Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
• Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Equal Opportunity

• Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.