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About the Role
Drive service innovation for superconducting MRI magnets by leading serviceability improvements, technical investigations, and cross-functional project execution to enhance equipment performance and field service outcomes, with a focus on productivity and service margin improvements.
Responsibilities
- Lead and contribute to service innovation initiatives for superconducting Magnetic Resonance Imaging magnets.
- Improve serviceability, reliability, preventative service delivery, and field support effectiveness.
- Work closely with multidisciplinary specialists, field service, engineering, quality, product development, and service operations teams to evaluate concepts, support change projects, and implement practical solutions.
- Act as a subject matter expert for Magnetic Resonance Imaging magnet service topics, providing consultative guidance, technical investigation support, and knowledge sharing.
- Support Modified Launch Design and new product introduction activities, including service requirements, verification and validation planning, test design, and service bill of material considerations.
Requirements
- 5+ years of experience in supporting field service operations or new product development, preferably with MRI magnets.
- Experience as an FSE/MPM related to magnets is highly relevant and preferred.
- Must be able to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation.
- Reside in or within commuting distance to Latham, NY.
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Skills
- Troubleshooting
- Service innovation
- Test design
- Data analysis and interpretation
- Feasibility analysis
- Quality assurance
- Technical writing
- Continuous improvement
- InCenter
- ServiceMax
- Trackwise (not mandatory)
- Product Development Lifecycle Management (plus)
- Modified Launch Design projects (plus)
- Corrective and Preventive Actions (plus)
- Magnetic Resonance service innovation (plus)
Location
- Latham, NY
Work Type
- Full-time
- Office role
Experience Level
- 5+ years
Education Level
- Bachelor's or Master's degree in Electrical Engineering, Physics or Biomedical Engineering.
Salary/Compensations
- $93,500 to $112,500
Benefits
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
About the Company
- Philips is a health technology company.
- We believe that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
- Do the work of your life to help improve the lives of others.
Equal Opportunity
- Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.