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About the Role

We are seeking a Claims Operations Manager on a Fixed Term Contract basis (Maternity Cover) to join our market-leading Claims team. This individual will manage claims operations, third-party service providers, and performance oversight of the Claims Department. This position is ideal for an experienced, confident, driven, and well-connected individual looking for new responsibilities within a dynamic, high-performing Syndicate.

Responsibilities

Manage the day-to-day activities of the claims operations function to deliver a leading claims service, in accordance with AEGIS London’s strategy and standards
Manage the workload and tasks assigned to Claims Operations Assistant
Work with members of the IT department to identify and implement IT solutions in support of the claims strategy
Monitor claims performance trends, issues and movements, as well as relevant legal/regulatory changes and Market developments
Responsible for claims data management, reporting and delivery to the Claims Department
Preparation and submission of regulatory reporting where required
Work in conjunction with the Claims Managers, sharing knowledge and skills where appropriate, to ensure the Claims team is working as efficiently as possible
Lead third party outsourcing vendor oversight meetings
Undertake, lead on and/or oversee other ad hoc tasks or projects as they arise

Requirements

Proven experience in dealing with Lloyd’s and London Market systems (e.g. ECF, writeback, Lloyd’s Claims Reporting Suite, Gemini, Voult, Bill Review IQ)
Strong external network and able to utilise those contacts for the benefit of AEGIS
Excellent written and verbal communication, and confident when presenting in different environments
Able to effectively motivate and manage their team whilst identifying, developing and retaining talent
Excellent attention to detail and able to analyse and leverage data in order to provide meaningful insight
Confident when dealing with ambiguity, knowing when to shift focus and priorities to ensure a successful outcome

Skills

Claims operations management
Third-party vendor management
Performance oversight
IT solutions implementation
Claims data management
Regulatory reporting
Team motivation and management
Talent development and retention
Data analysis and insight generation
Ambiguity management

Location

London

Work Type

Full time
Hybrid
Fixed Term Contract

Experience Level

Experienced

Education Level

Dip CII / ACII qualified or working towards (desirable but not essential)

Benefits

Flexible working practices

About the Company

AEGIS Values: Fairness and respect, Open and inclusive, Ambitious, Striving to be better, Investing in people’s potential.
AEGIS London is a market-leading Claims team.

Equal Opportunity

AEGIS London is an equal opportunities employer and recognises the value of a diverse workforce in facilitating better decision making and business growth.
We encourage a variety of differing views, perspectives and insights to create a collaborative working environment.
Diversity and Inclusion are fundamental to our business and we encourage applications from all backgrounds recognising the diversity of society and our customers.
If there are any adjustments we can reasonably make to ensure that the process is accessible for you please telephone us on +44(0)20 7856 7856 or email recruitment@aegislondon.co.uk