About the Role
We are seeking an energetic, hard-working, and dedicated individual to join our Housekeeping team as a Supervisor.
Responsibilities
- Coordinates work activities among departments.
- Inventories stock to ensure adequate supplies.
- Evaluates records to forecast department personnel requirements.
- Makes recommendations to improve service and ensure more efficient operation.
- Increases revenue and controls labor and other costs.
- Attends and participates in weekly departmental staff meetings.
- Establishes standards for personnel performance and guest service.
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
- Processes daily reports of housekeeping locations.
- Performs other duties as requested by management.
- Inspects all vacant rooms.
- Reports any damages or maintenance work to the housekeeping Manager on a timely basis.
- Oversees Housekeeping and Laundry staff to ensure cleanliness and timeliness of cleaning guest rooms.
- Updates room status to the manager periodically throughout the day.
- Picks up lost and found items in rooms and gives them to the Housekeeping Office to be logged in Opera.
- Performs Housekeeping or Laundry duties as needed.
- Resolves guest concerns quickly, professionally, and effectively.
Requirements
- Up to 6 months of experience in a Housekeeping department or related field.
- Exceptional work ethic, attendance, and attention to detail.
- Must have the ability to repeatedly bend/stoop, squat, kneel, climb stairs, push/pull and reach above shoulder level.
- Must be able to carry and lift up to 25 lbs.
- Must be able to work nights, weekends, holidays, and other shifts as necessary.
Work Type
- Full-time
Experience Level
- Supervisory experience is preferred but not required.
Salary/Compensations
- $19-$21/hr
Benefits
- Paid training
- Advancement opportunities
- Free admission to ALL Enchanted Parks
- Free tickets for friends and family
- Discounts on passes, food, and merchandise
- Exclusive employee events
- Fun rewards, benefits, and more!
