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About the Role

Kids Help Phone Foundation is seeking a Development Officer, Donor Experience to inspire generosity and raise funds across Canada. This role supports the execution and ongoing refinement of an exceptional stewardship program, focusing on project managing donor reporting and coordinating donor communications and engagement activities. The goal is to develop and deliver timely, accurate, and meaningful donor-facing materials that strengthen relationships, support retention, and create a positive experience for the donor community.

Responsibilities

Support the implementation of a best-in-class stewardship program to create and strengthen lifelong relationships with supporters.
Project manage donor impact reports by coordinating timelines, stakeholders, vendors, content, review cycles, and delivery.
Develop and maintain an impact report calendar, ensuring reports are produced and delivered as scheduled.
Develop and share strong knowledge of KHP service programs and style guidelines related to donor communication and impact.
Coordinate and support stewardship activities and initiatives such as videos, donor celebration events, and naming opportunities.
Coordinate the execution and rollout of donor engagements for key annual touchpoints.
Coordinate donor gifting to mark important stewardship touchpoints.
Support the development of thank you and acknowledgment letter templates and processes.
Support the updating of the supporter list on the KHP Foundation website and digital screens.
Stay up to date on donor experience best practices and innovations.
Support the management of the budget for the Donor Experience team.
Champion and contribute to an inclusive, respectful, and equitable work environment.
Maintain confidentiality and a high degree of accuracy with donor records.
Support the maintenance of accurate donor records and generate reports using Raiser’s Edge.
Assist with additional administrative tasks supporting donor reporting, stewardship coordination, budgeting, and donor experience operations.
Perform evening and weekend work on-site at the Kids Help Phone office and/or event locations.

Requirements

Bachelor’s Degree or acceptable combination of equivalent experience, preferably in fundraising, donor relations, communications, or a related field.
Minimum of 3-5 years relevant experience in advancement, donor experience, or related functions.
Demonstrated track record in stewardship, direct marketing, stakeholder communications, and managing project-based activities.
Excellent written communication skills and meticulous attention to detail.
Ability to work effectively with tact and diplomacy cross-functionally with donors, suppliers, staff, volunteers, and stakeholders.
Effective interpersonal skills with a professional presence and manner.
Superior organizational and project management skills while managing multiple projects in a fast-paced environment.
Experience using a CRM, preferably Raisers Edge.
Proficiency in Microsoft Office Suite.
Ability to take initiative, work independently, demonstrate independent judgment and flexibility, and be accountable to goals.
Creative, strategic, and collaborative approach to donor relations.
Demonstrated understanding of community investment and impact reporting.

Skills

Fundraising
Donor relations
Communications
Stewardship
Direct marketing
Stakeholder communications
Project management
Written communication
Attention to detail
Interpersonal skills
Organizational skills
CRM (Raiser's Edge preferred)
Microsoft Office Suite
Initiative
Independent judgment
Flexibility
Accountability
Creative approach
Strategic approach
Collaborative approach
Community investment understanding
Impact reporting understanding

Location

Toronto, Ontario

Work Type

Full-Time
Permanent
Hybrid

Experience Level

3-5 years relevant experience

Education Level

Bachelor’s Degree or equivalent experience

Salary/Compensations

$64,000 - $66,000

Benefits

Hybrid work model
Comprehensive employee benefits program
Emergency travel assistance
CAAT Pension Plan
Wellness programs
Recognition awards
Employee and Family Assistance Program (EFAP)

About the Company

KHP Foundation inspires generosity and raises funds across Canada to deliver on KHP’s promise to youth.
KHP Foundation helps ensure every supporter’s contribution gives more young people’s feelings a place to go wherever they are — from coast to coast to coast.
Donors to KHP Foundation unlock the hope young people need to thrive in their world by scaling access to support, advancing equity and accelerating innovation so youth can always Feel Out Loud and get trustworthy help for any feeling or issue, big or small.

Equal Opportunity

KHP Foundation has a role to play in effecting social change and advancing equity.
We believe everyone who interacts with us deserves to feel empowered to bring their authentic selves to an environment of mutual respect.
An open and diverse community can foster inclusion and amplify voices that have been, and continue to be, underrepresented.
We welcome applicants from equity-deserving communities, including Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQI+ individuals and more.
Alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP Foundation.
KHP Foundation welcomes applications from people living with disabilities.
Reasonable accommodations are available upon request during any phase of the application / hiring process.