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About the Role

Work on technically demanding systems with real societal relevance, combining desk work with international travel. This role is with an established technology company in IT security and homeland security, focusing on complex solutions used at European border control points.

Responsibilities

• Act as the technical point of contact for customers regarding questions, malfunctions, and problems with deployed border control solutions.
• Support customers and partners in the installation and configuration of specialized IT security products.
• Assist project teams on-site during installation, commissioning, and rollout phases, for example at airports.
• Perform maintenance and troubleshooting tasks, coordinating external partners and suppliers as needed.
• Analyze, qualify, and process incoming 2nd and 3rd level support cases, escalating to relevant departments when further expertise is required.
• Contribute technical insights and recurring problem patterns to collaboration with software development and product management.
• Install, administer, and maintain reference systems, ensuring complete technical documentation.
• Document support cases systematically to contribute to the expansion and maintenance of a knowledge base.

Requirements

• Completed technical training, ideally as a System Integration IT Specialist, or a comparable qualification.
• Professional experience in 2nd or 3rd level support, system administration, or technical field service.
• Experience with complex IT systems and demanding IT infrastructures.
• Good practical knowledge of Windows and Linux environments, including relevant tools and procedures.
• In-depth knowledge in IT security.
• Professional, confident demeanor with a strong understanding of service and customer orientation.
• Very good German and English language skills, both written and spoken.
• Willingness for regular business travel, including within Europe.
• Willingness to participate in a regulated and compensated on-call duty.

Skills

• IT Security
• Homeland Security
• System Integration
• 2nd/3rd Level Support
• System Administration
• Technical Field Service
• Windows Environments
• Linux Environments
• IT Infrastructure
• Customer Service

Location

• Berlin
• Europe
• EU

Work Type

• On-site
• International Travel
• Mobile Office
• Shared Desk
• Trust-based working hours
• Flexible part-time models
• Remote work from EU countries (up to 20 days/year)

Experience Level

• Professional experience

Education Level

• Technical training
• System Integration IT Specialist (or comparable)

Salary/Compensations

• Annual target salary composed of an attractive fixed salary and a performance-based bonus.

Benefits

• Work on solutions with direct IT security and societal relevance.
• Contribute to the reliable operation of security and control systems at key European locations.
• Engage with complex technical challenges and international projects.
• Collaborate in teams driving extensive projects.
• Continuous professional development opportunities tailored to individual interests and goals.
• Flexible work models including Mobile Office, Shared Desk, Trust-based working hours, and flexible part-time options.
• Twelve locations across Germany.
• Up to 20 days per year remote work from EU countries.
• Bike leasing.
• Company fitness program.
• Subsidized job ticket.
• Additional employee offers.

About the Company

• Established technology company in the field of IT security and homeland security.